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Coherence

getcoherence.io

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Spec score 9.5 #1 of 35 in Email Collaboration Software

What it is

Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.

Spec sheet

What it does
Coherence is a workspace that links communications, business records, workflows and AI assistance in one system.Read 15 Oct 2026 · getcoherence.io
Product
Coherence describes itself as a customer operations platform that connects CRM data, communications, workflows, websites, campaigns, and AI agents.Read 8 Oct 2026 · getcoherence.io
Intended users
Coherence says its workspace is for businesses managing relationships across customers, partners, vendors, and team members, including service jobs, client projects, and consulting engagements.Read 8 Oct 2026 · getcoherence.io
Integrations
The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe.Read 15 Oct 2026 · getcoherence.io
Security
Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure.Read 8 Oct 2026 · getcoherence.io
Support
The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats.Read 8 Oct 2026 · getcoherence.io
Company
The site footer identifies Brightyard, Inc. as the company behind Coherence.Read 8 Oct 2026 · getcoherence.io
Agents API
The Agents API accepts natural-language messages at POST /v1/agents/messages and supports synchronous responses or optional server-sent-event streaming.Read 15 Oct 2026 · getcoherence.io
Android app
The Android app provides mail, chat, calendar, tasks, custom modules, Agent Home approvals and category-specific push notifications.Read 15 Oct 2026 · getcoherence.io
API documentation
Documentation includes API overview, authentication, SDK, modules, search, field types, versioning, errors and other reference sections, with an OpenAPI specification.Read 15 Oct 2026 · getcoherence.io
API limitation
File attachment management is marked planned and there is currently no public API for uploading or attaching files.Read 15 Oct 2026 · getcoherence.io
Assignment and collaboration
Shared Inbox supports conversation ownership, teammate assignment, internal notes, presence, and shared drafts.Read 8 Oct 2026 · getcoherence.io
Capterra description
Capterra describes Coherence as an extended relationship-management platform combining email, tasks, business data, AI and automation.Read 15 Oct 2026 · capterra.com
Capterra feature count
Capterra lists 35 features, including permissions, activity tracking, AI Copilot, API, calendar management and collaboration tools.Read 15 Oct 2026 · capterra.com
Capterra integrations
Capterra lists seven integrations, including ActiveCampaign, Airtable, Gmail, Google Calendar, Google Sheets, Microsoft 365 and Outlook.Read 15 Oct 2026 · capterra.com
Capterra support
Capterra lists email/help desk, FAQ or forum, knowledge base and chat support options.Read 15 Oct 2026 · capterra.com
Changelog news
On July 13, 2026 Coherence announced its official TypeScript SDK covering every v1 endpoint and typed agent streaming.Read 15 Oct 2026 · getcoherence.io
Company headquarters
The DPA gives Brightyard, Inc.'s principal place of business as 3440 Bernese Ct, Carson City, Nevada 89705, United States.Read 15 Oct 2026 · getcoherence.io
Company legal name
The service is owned and operated by Brightyard, Inc., a Delaware corporation.Read 15 Oct 2026 · getcoherence.io
Compliance and residency
Coherence says it runs on SOC 2 certified infrastructure, stores data in United States data centers and excludes several regions from availability.Read 15 Oct 2026 · getcoherence.io
Data location and availability
Coherence says data is stored in the United States and the service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions.Read 8 Oct 2026 · getcoherence.io
Desktop installation
Coherence can be installed as a progressive web app in a standalone desktop or mobile window with cached core assets.Read 15 Oct 2026 · getcoherence.io
Email privacy
Personal emails remain private unless explicitly shared or linked to shared records, while linked messages inherit record permissions.Read 15 Oct 2026 · getcoherence.io
Email providers
Two-way mailbox synchronization supports Gmail/Google Workspace and Outlook/Microsoft 365.Read 15 Oct 2026 · getcoherence.io
Google Play data safety
Google Play reports no third-party data sharing, possible collection of personal information and messages, encryption in transit and user-requested deletion.Read 15 Oct 2026 · play.google.com
Google Play developer
The Android app is published by Brightyard Inc. at 3440 Bernese Ct, Carson City, Nevada, with [email protected] as support contact.Read 15 Oct 2026 · play.google.com
Google Play listing
The Google Play listing describes Coherence as an AI-native all-in-one business platform and shows an August 3, 2026 update.Read 15 Oct 2026 · play.google.com
iOS limitation
The roadmap lists an iOS app as planned while Android is available now.Read 15 Oct 2026 · getcoherence.io
Knowledge replies
Staff can select published Knowledge articles to create source-referenced reply suggestions and must review them before sending.Read 15 Oct 2026 · getcoherence.io
Knowledge suggestions
Staff can select published Knowledge articles, review suggested replies with source references, and edit the draft before sending; AI generation uses the workspace's configured AI provider.Read 8 Oct 2026 · getcoherence.io
Limit: independent review coverage
Capterra's product profile reports no user reviews, so there is no independent praise or complaint pattern for this product there.Read 15 Oct 2026 · capterra.com
MCP server
Coherence publishes @coherenceos/mcp-server for Claude, Cursor, ChatGPT and other MCP clients, with API-key scopes and platform-enforced approval gates.Read 15 Oct 2026 · getcoherence.io
Mobile
The Coherence Android app includes mail, chat, calendar, tasks, and Nash, with per-category push notifications.Read 8 Oct 2026 · getcoherence.io
Plan availability
Shared Inbox is available on Pro, Team, and Enterprise.Read 8 Oct 2026 · getcoherence.io
Queue management
Teams can organize inboxes with categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders.Read 8 Oct 2026 · getcoherence.io
Rating on Capterra
0.0 out of 5 from 0 user reviews.Read 15 Oct 2026 · capterra.com
REST API
A public REST API at api.getcoherence.io/v1 supports record, module, field, search and activity operations using scoped API keys.Read 15 Oct 2026 · getcoherence.io
Security controls
The service advertises role-based permissions, Team-plan audit trails and scoped API keys that can be revoked.Read 15 Oct 2026 · getcoherence.io
Security encryption
Coherence states that stored data uses AES-256 encryption and network traffic uses TLS 1.2 or higher.Read 15 Oct 2026 · getcoherence.io
Shared inbox
The Shared Inbox gives teams assignment, internal notes, shared drafts, categories, rules, reminders and response targets for managed mailboxes.Read 15 Oct 2026 · getcoherence.io
TypeScript SDK
The official @coherenceos/sdk package is fully typed, has zero runtime dependencies, supports ESM and CommonJS, requires Node 18+, and is MIT licensed.Read 15 Oct 2026 · getcoherence.io
Webhook limitation
Webhooks are shown as planned; the pricing page directs users to poll REST activity and records endpoints until they ship.Read 15 Oct 2026 · getcoherence.io

Plans and prices

Free Free 50 AI credits/month · 2,500 records · 3 custom modules · 3 users Read 15 Oct 2026 · getcoherence.io
Pro $29 a month per user per month 2,500 AI credits/month · 100,000 records · 50 custom modules · Shared Inbox Read 15 Oct 2026 · getcoherence.io
Starter $12 a month per user per month 500 AI credits/month · 25,000 records · 10 custom modules · 10 users Read 15 Oct 2026 · getcoherence.io
Team $79 a month per user per month; 10-seat minimum 10,000 AI credits/month · 500,000 records · 100 custom modules · Shared Inbox Read 15 Oct 2026 · getcoherence.io

Every Coherence plan and price →

Strong points and limits

Strong points

  • Shared Inbox includes internal notes and shared drafts
  • Queues support rules, targets, snoozes, and reminders
  • Integrates with Gmail or Outlook and calendars
  • Encryption is listed for data at rest and in transit

Limits

  • Shared Inbox is not included in Free or Starter
  • Team requires a 10-seat minimum
  • Data is stored in the United States
  • Service is unavailable in several listed regions

Who it suits

Coherence suits businesses managing relationships with customers, partners, vendors, and team members, including service jobs, client projects, and consulting engagements. Shared Inbox is for teams that need shared conversation handling and collaboration.

Coherence in depth

Read the full write-up

Coherence is a customer operations workspace that brings shared conversation handling together with customer records and workflows. It is a stronger fit for businesses coordinating customer, partner, and vendor work than for teams looking only for a shared mailbox. Its inbox tools are capable, but the first plan that includes them is Pro, billed per user.

Overview

Coherence connects CRM data, communications, workflows, websites, campaigns, and AI agents in one platform. Shared Inbox brings replies, internal discussion, and customer context into the same place for sales, support, and operations teams. That can help businesses managing service jobs, client projects, and consulting engagements keep conversation handling connected to the broader work.

The main qualification is price and scope: Free and Starter do not include Shared Inbox. If a team needs only shared email, Coherence’s wider operations workspace may be more than it needs; if it also manages customer records and workflows, the combination is more compelling.

Key features

Ownership and queue management

Conversation ownership, teammate assignment, internal notes, presence, and shared drafts give colleagues ways to coordinate before replying. Collision detection and internal comments matter when several people may handle the same incoming conversation. Categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders add structure for teams managing a busy queue, though they also make Coherence a broader choice than a simple shared mailbox.

Knowledge suggestions and integrations

Staff can select published Knowledge articles or review suggested replies with source references, then edit a draft before sending. AI generation uses the workspace’s configured provider, which lets teams work from suggested material without surrendering final control of the reply. Two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API connect the inbox with common mail and calendar services. Webhooks are on the roadmap for Pro and Team, rather than an integration teams can rely on now.

Security and data location

Coherence says it encrypts data with AES-256 at rest and TLS 1.2 or higher in transit, and hosts the service on SOC 2 certified infrastructure. Role-based access controls and scoped, revocable workspace API keys are listed security controls; audit trails are available on Team plans. Data is stored in the United States, and the service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. That geographic restriction can rule it out regardless of feature fit.

Pricing

Coherence has a Free plan and a 7-day trial. The Free plan costs nothing and allows 3 users, 50 shared AI credits/mo, and 2,500 records. It is a small-scale way to use the workspace, but it does not include Shared Inbox.

Starter has custom pricing and supports up to 10 users, 25,000 records, and 500 AI credits per month. It offers more capacity than Free but still excludes Shared Inbox, so it is not the lower-cost route for teams that need shared conversation handling.

Pro costs $29 a month, billed $29 per user per month. It allows up to 25 users, 2,500 AI credits/mo, and 100,000 records, and is the first plan with Shared Inbox. The per-user charge makes seat count central to the decision; it is the clearest fit for a smaller team that needs the inbox and can stay within those limits.

Team has custom pricing, includes Shared Inbox, permits up to 100 users, and provides 500,000 records and 10,000 AI credits per month. It requires a minimum of 10 paid seats, so its larger limits come with a meaningful commitment for smaller groups. Enterprise also includes Shared Inbox, but has custom pricing. Community, email, and priority support are the support options across the plans; audit trails are a Team-plan capability.

Platforms

Coherence is available on the web and Android, with an API platform. The Android app includes mail, chat, calendar, tasks, and Nash, with push notifications configurable by category. Gmail and Outlook are supported for two-way email sync.

Who it's for

Coherence suits businesses whose customer operations span conversations, records, and coordinated work: service teams, client-project groups, and consulting engagements are natural candidates. It is less suited to a team that wants only a shared email address, cannot use a US-hosted service in its region, or needs more than 25 users without taking on Team’s 10-seat minimum.

Pros and cons

Pro: Ownership, assignment, internal discussion, presence, and shared drafts support coordinated handling without relying on customer-facing replies for internal collaboration.

Pro: Queue controls and editable, source-referenced Knowledge suggestions give teams practical ways to organize incoming work and prepare responses.

Pro: Gmail and Outlook sync, calendar sync, and a REST API provide several routes to connect the workspace to existing systems.

Con: Shared Inbox is excluded from Free and Starter, leaving Pro’s per-user billing or custom-priced Team and Enterprise as the options for inbox access.

Con: Team requires 10 paid seats, which may be too large a commitment for a small group needing its higher limits or audit trails.

Con: US data storage and regional unavailability make Coherence unsuitable for some organizations before pricing or workflow fit is considered.

Alternatives

For a broader comparison, see Shared Inbox Software. Serif is worth considering for readers who want a paid tool with meeting recording, task management, a knowledge base, AI, and email triaging and drafting in its $30 a month Lite plan. Zoho TeamInbox is another freemium shared-inbox option, with a Starter plan that includes shared incoming channels, rules, outgoing email channels, internal discussions, and draft sharing.

Trengo is a paid alternative with a Boost plan at €299 a month billed annually for 10 users and 6,000 conversations per year. Drag offers a paid Gmail shared inbox with Kanban, list, and preview board views in its Starter plan at $16 a month billed monthly. Loop Email is another paid option to compare.

Help Scout has a free plan for 5 users, 1 Inbox, and 1 Docs site, making it a relevant option for a small team seeking a free inbox with those caps. Shared Inbox by Canary is a paid alternative whose Starter plan is $10 a month billed monthly and includes a shared inbox, internal chat and mentions, and an AI chatbot with up to 100 training materials and 100 responses. Gmelius is also a paid alternative, with its Meli plan at $19 a month billed annually for up to 5 users and 5,000 email conversations per month.

Verdict

Choose Coherence when your team needs shared conversation handling as part of a wider customer operations workspace, especially if queue controls and customer context matter alongside replies. Pro is the direct entry point for smaller teams, but its per-user price can add up; larger teams must weigh Team’s 10-seat minimum. Look elsewhere if a shared mailbox alone is the goal or Coherence’s regional limits do not work for your organization.

Verdict

Coherence pairs shared conversation handling with CRM data, workflows, and integrations. Shared Inbox is limited to Pro, Team, and Enterprise, so plan access and regional availability are important to check.

Where Specifiction places it

Alternatives to CoherenceAll alternatives →