Collaborate vs Tracker
Collaborate
collaboratesoftware.comTracker
riverside.netSide by side
| Figure | Collaborate | Tracker |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Case Management Software | 8.2 (#27) | 8.9 (#5) |
| Deployment | Collaborate is cloud hosted and browser accessible, with no software installation required. | cloud |
| Headquarters | Chicago, Illinois, United States | Atlanta, Georgia |
| Integrations | The maker lists REST API, webhooks, SFTP/SCP, state data systems, DocuSign, and SMS providers, and describes examples including medical billing, payroll/staffing, and QuickBooks. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | The maker lists children’s advocacy centers, domestic violence and sexual assault programs, government human services departments, healthcare violence prevention programs, and other social services organizations among its users. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Product | Collaborate is customizable case management software for nonprofits and social services agencies. | Riverside provides tools for recording remote podcasts and video interviews. |
| Purpose | Collaborate is customizable case management software for nonprofits and social services agencies. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Security | The maker states that Collaborate is HIPAA compliant and SOC 2 Type 2 certified, and describes TLS 1.3 encryption in transit and AES-256 encryption at rest. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | The maker lists email and phone support, an online knowledge base, on-demand video training, and a response time under 24 hours for critical incidents. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
Plans
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Collaborate
Collaborate is customizable case management software for nonprofits and social services agencies. Its case profiles gather intake information, services, assignments, referrals, notes, documents, notifications and alerts in one view. Organizations can tailor intake forms, digitize paper forms, define services and share external forms by link or website embed. Reports can be filtered and shared, with results shown as charts and graphs. The product integrates with DocuSign and supports API connections to systems including statewide referrals, medical billing, payroll, staffing and QuickBooks. It is cloud-hosted and accessed through a browser without installation, including on desktop, laptop, tablet and mobile phone with an internet connection. The maker says it is HIPAA compliant and SOC 2 Type 2 compliant, and lists encryption, role-based permissions, multifactor authentication, SSO support, audit logs and backups. Pricing is based on organization size, user count and modules, with no per-seat licensing fees; the price is on request. Typical deployment is stated as 8–12 weeks from contract to go-live, including migration, customization and staff training.
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.