Comaly vs Peppar Restaurant CRM

Comaly is a web service for restaurants that combines guest data with automated marketing. It brings orders, reservations, and reviews into one guest list, then helps create personalized, on-brand email and text messages. Before sending, users can preview the message and review its audience and timing. Approved campaigns run automatically. Examples include birthday outreach, messages to lapsed guests, and invitations intended to fill slow nights. Comaly monitors Google, Yelp, Resy, and OpenTable reviews and can alert a manager when a regular leaves a low rating. Campaign reporting connects reservations and orders back to campaigns, and Comaly says those results tune future campaigns. Listed integrations include Toast, Square, Resy, OpenTable, SevenRooms, Olo, DoorDash, Uber Eats, Klaviyo, Mailchimp, Twilio, Stripe, Shopify, and Google Reviews. The free plan covers the first 5,000 guests and requires no credit card. The site says Toast or Square can connect in five minutes and setup takes under an hour.

Peppar Restaurant CRM collects guest contact details, visit history, and preferences to help restaurants run targeted marketing. It builds guest profiles from opt-in contacts gathered through a restaurant’s branded ordering flow, with consent. Profiles can include order history and feedback, and restaurants can segment guests by visit frequency. SMS and email campaigns can be measured through redemption reports. Availability is plan-dependent: the CRM page places campaigns on Pro, while the pricing page lists Customer Management, Marketing Campaigns, and messaging providers on its Customizable plan. Messaging connections include MSG91 WhatsApp, WATI, Meta WhatsApp Cloud API, MSG91 SMS, AWS SNS, Twilio SMS, and AWS SES email. Configured payment gateways include PayU, Razorpay, Cashfree, PhonePe, and Paytm; ESC/POS printers are supported. Restaurant teams can use Android or web, while guests open a mobile web page by QR code without installing an app. The Starter plan costs ₹599 a month, excluding GST; it is ₹707 a month including GST. A free plan is also listed as a limited-time deal, and a 30-day trial is offered.