Comm100 Contact Center vs GoTo Contact Center
Comm100 Contact Center
comm100.com
GoTo Contact Center
goto.comSide by side
| Figure | Comm100 Contact Center | GoTo Contact Center |
|---|---|---|
| Price from | $27/mo | $29.95/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 2 |
| Spec score · Call Center Software | 9.0 (#6) | 8.9 (#8) |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys. |
| Documentation | The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles. | GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum. |
| Headquarters | Vancouver, British Columbia, Canada | Boston, Massachusetts, United States |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. |
| Licence | The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software. | GoTo and its licensors retain proprietary rights in the services and related intellectual property, so it is not open source. |
| Outbound dialer | Yes | The product includes an outbound dialer for automating sales calls. |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. |
| Rating on Apple App Store | 4.4 out of 5 from 21 ratings | 4.8 out of 5 from 143,000 ratings |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.5 out of 5 from 671 reviews |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.4 out of 5 from 1,422 reviews |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 4.8 out of 5 from 153,000 reviews |
| Rating on Software Advice | 4.7 out of 5 from 108 reviews | 4.5 out of 5 from 671 reviews |
| Rating on Trustpilot | 3.2 out of 5 from 1 review | 2 out of 5 from 5,204 reviews |
| Rating on TrustRadius | 8.2 out of 10 from 2 reviews | 8 out of 10 from 504 reviews and ratings |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.