Comm100 Contact Center vs Ringover
Comm100 Contact Center
comm100.comRingover
ringover.comSide by side
| Figure | Comm100 Contact Center | Ringover |
|---|---|---|
| Price from | $27/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 5 |
| Spec score · Call Center Software | 9.0 (#6) | 8.9 (#10) |
| Documentation | The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles. | The help centre contains guides for API use, browser compatibility, installation, IVR configuration, recordings and analytics. |
| Founded | 2009 | 2005 |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | Paris, France |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Ringover advertises more than 100 integrations spanning CRM, ATS, helpdesk, storage, analytics and productivity systems. |
| Licence | The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software. | The API documentation identifies the software and API terms as proprietary rather than open-source licensed. |
| Rating on Apple App Store | 4.4 out of 5 from 21 ratings | 3.9 out of 5 from 400 ratings. |
| Rating on Capterra | 4.7 out of 5 from 108 reviews | 4.7 out of 5 from 892 reviews. |
| Rating on G2 | 4.4 out of 5 from 62 reviews | 4.6 out of 5 from 500 reviews. |
| Rating on GetApp | 4.7 out of 5 from 108 reviews | 4.7 out of 5 from 890 reviews. |
| Rating on Google Play | 3.0 out of 5 from 194 reviews | 3.11 out of 5 from 330 ratings for the discontinued Android app. |
| Rating on Microsoft Store | 4.6 out of 5 from 54 ratings | 2.7 out of 5 from 18 ratings. |
| Rating on Trustpilot | 3.2 out of 5 from 1 review | 4 out of 5 from about 1,000 reviews. |
| What it does | Comm100 provides an omnichannel customer-engagement platform combining live chat, ticketing, messaging, AI, knowledge base, voice, queue management and booking. | Ringover is a cloud communications platform combining business telephony, messaging, video meetings, contact-center tools and conversation AI. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
Ringover
- TALK$15 a month
- BUSINESS$47 a month
- Smart$29 a month
- Power$54 a month
- Advanced$64 a month
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.