CommCare vs In-Form
CommCare
commcare.dimagi.com
In-Form
in-form.org.ukSide by side
| Figure | CommCare | In-Form |
|---|---|---|
| Price from | $100/mo | £13.75/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 7 |
| Spec score · Social Work Case Management | 9.1 (#1) | 8.9 (#2) |
| Founded | 2002 | 1999 |
| Headquarters | Cambridge, Massachusetts, United States | London, United Kingdom |
| Integrations | Official integration options include automated exports, connectors and feeds, warehousing solutions and full APIs. | Listed integrations include Outlook, Conga, SMS Magic, Power BI, Einstein and FormAssembly, with some available only in Enterprise. |
| Purpose | CommCare is a digital platform for frontline work that supports data collection, service delivery, and case management. | In-Form is a case management system designed around client relationships for non-profit organisations. |
| Reporting | Projects include built-in reports, a no-code report builder, Excel exports and live Power BI or Tableau feeds. | In-Form Community includes standard reports and dashboards, while Essential offers over 200 reports and dashboards out of the box. |
| Security | CommCare states that it is audited against SOC 2 Type 2, HIPAA and GDPR requirements, with encrypted data and third-party testing. | The maker states that In-Form has daily backups and identifies Homeless Link as Cyber Essentials Plus certified and ISO 27001 certified. |
| Support | Support resources include documentation, an academy, community forum and direct assistance; TrustRadius lists phone and live chat for paid plans but not the free tier. | Support includes a help desk, customer-success reviews, training, webinars and ongoing assistance after implementation. |
| What it does | CommCare is a data-collection and program-delivery platform for frontline work, supporting mobile or web applications, client tracking, service delivery and field data collection. | In-Form is a client relationship and case-management system for homelessness, housing and other nonprofit services. |
Plans
CommCare
- Free EditionFree
- Free EditionFree
- Standard$100 a month
- Pro$500 a month
- Advanced$1,000 a month
- EnterprisePrice not published
In-Form
- CommunityFree
- Essential£165 a year
- In-Form Essential£165 a year
- Enterprise£300 a year
- In-Form Enterprise£300 a year
- In-Form Community£360 a year
- Housing£1,000 a year
In their own words
CommCare
CommCare is a digital platform for frontline work that supports data collection, service delivery and case management. Its no-code builder lets teams assemble apps using drag-and-drop forms, skip logic, case configuration, multilingual forms, referrals and reporting. The Android app operates fully offline and synchronizes when a connection returns; workflows can also run in browser-based web apps, and both formats can connect to two-way SMS. Integration options include exports, OData feeds, data-forwarding tools, third-party connectors and REST APIs, including connections to Power BI, Tableau, DHIS2, Salesforce and Azure. The API can read and write cases, forms and users and automate submissions and updates. CommCare is open source: the web platform uses a BSD license and the Android app an Apache 2.0 license. The free testing edition includes one project space and five mobile workers. Standard costs $100 a month billed annually; Pro is $500 a month billed annually; Advanced is $1,000 a month billed annually; Enterprise starts at $4,000 a month.
In-Form
In-Form is a case management system built around client relationships for non-profit organisations. It records client interactions, casework actions, assessments, and progress, serving homelessness and housing organisations as well as services for families, mental health, addiction, employment, refugees, and veterans. Its Housing product covers portfolios, compliance, tenant services, occupancy, rent, repairs, maintenance, assets, and safety checks. The cloud-hosted system runs on Salesforce and is accessed through a browser on any device. Reporting varies by edition: Community includes standard reports and dashboards, while Essential includes over 200 reports and dashboards. Enterprise supports bespoke recording and reporting, tailored user access, and automated processes. The maker lists integrations including Outlook, Conga, SMS Magic, Power BI, Einstein, and FormAssembly for Enterprise; these may involve additional costs. Community requires Homeless Link membership, allows up to 10 users, and deactivates accounts after 90 days of inactivity. Essential costs £165 a year per user, with set-up from £4,399.