Commento vs Fren One
Commento
commento.coFren One
fren.oneSide by side
| Figure | Commento | Fren One |
|---|---|---|
| Price from | $59.99/mo | $2,500/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Social Media Moderation Software | 8.1 (#9) | 8.7 (#3) |
| Audience | The site describes use cases for influencers and creators, e-commerce brands, enterprise brands and agencies, political organizations, public institutions, NGOs and community leaders. | Fren One says it is designed for lean teams that want to manage customer and community experience across platforms. |
| Company | Commento is a product of Bigbrains Yazılım Teknolojileri Limited Şirketi, based in Çankaya, Ankara, Turkey. | The privacy policy names the company as Fren One Digital Inc. and lists a Victoria, British Columbia address. |
| Headquarters | Çankaya, Ankara, Turkey | Victoria, Canada |
| Integrations | The features page lists Instagram, Facebook, YouTube, REST API, webhooks, Salesforce, HubSpot, Zendesk, JSON/CSV/PDF exports and SSO. | The service connects Telegram and Discord agents with optional X, LinkedIn and Slack integrations, plus blockchain networks and wallets for Web3 features. |
| Moderation | Its moderation tools detect spam, bots and fake accounts, filter hate speech and profanity, detect competitor ads, and support custom rules and bulk actions. | Its Trust & Safety features include AI spam and raid detection, flood controls, filters, warnings, blacklists, and impersonation defense. |
| Product | Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard. | Fren One is an AI customer-experience platform that combines community safety, support, engagement, governance and analytics in one workspace. |
| Security | The privacy policy says the company uses encryption in transit and, where appropriate, at rest, along with access controls, security assessments and staff training. | Fren One says it uses encryption in transit and at rest, access controls, least privilege, encrypted connected-account credentials, and security monitoring and reviews. |
| Support | The contact page lists technical support, a support center, API documentation, and a Discord/community link; the Business plan includes priority support. | Fren One combines Telegram and Discord support tickets in a dashboard queue with assignment, priorities, internal notes, canned responses, and AI-suggested replies. |
Plans
Commento
- Free trialFree
- Starter$59.99 a month
- Professional$159.99 a month
- Business$379.99 a month
- EnterprisePriced on request
In their own words
Commento
Commento is an AI-powered platform for managing and analyzing Instagram, Facebook, and YouTube comments from one dashboard. Moderation tools identify spam, bots, fake accounts, hate speech, profanity, and competitor ads, with custom rules and bulk actions. Analysis can cover posts, campaigns, selected periods, or an organization-wide view. Its ticket system can turn critical feedback into categorized, prioritized tickets, group recurring complaints, and sync with CRM or helpdesk tools. Other listed capabilities include sentiment heatmaps, crisis alerts, FAQ generation, reply suggestions, multilingual analysis, and seasonal trend forecasting. Integrations include REST API, webhooks, Salesforce, HubSpot, Zendesk, data exports, and SSO. A free trial with no time limit includes 500 comments and one connected account; paid plans start at $59.99 per month. Account authorization uses official OAuth flows, and Commento says it does not store passwords. YouTube API data is retained for no more than 90 days and deleted within seven days after access is revoked or an account is deleted.
Fren One
Fren One is a web-based AI customer experience platform combining community safety, support, engagement, governance, and analytics in one workspace. Trust and Safety tools include AI spam and raid detection, flood controls, keyword filters, warnings, blacklists, impersonation defense, escalation rules, and a human review queue. Telegram and Discord tickets appear in a shared dashboard with assignments, priorities, internal notes, canned responses, and AI-drafted replies for review. Configured chat triggers can answer automatically. Cross-community analytics cover member growth, engagement, trends, sentiment, and platform comparisons. The AI Workspace answers plain-English questions using community data and can schedule reports. Fren One identifies Telegram, Discord, X, LinkedIn, and Slack as platforms or integrations. It says data is encrypted in transit and at rest, access is controlled, and community data is not used to train its own or third-party models. The beta plan costs nothing, with full platform access, no credit card, and no trial clock.