CompassDocs vs ConnectWise Documentation

CompassDocs is a self-hosted team knowledge base for writing, organizing, and searching SOPs, technical documentation, policies, and internal reference material. Staff can ask plain-English questions about documents and receive answers with inline citations; without an AI key, the product instead uses keyword search. Documents can be edited in rich text or Markdown, with AI proofreading and support for diagrams, tables, checklists, and embeds. Viewer, Editor, Approver, and Admin roles, custom roles, private spaces, and an optional review queue govern access and publishing. Integrations include a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. Teams can run it with Docker or install Node.js and PostgreSQL manually. Self-hosted backups can be scheduled, restored, and mirrored to off-site storage. Community is free and self-hosted; Enterprise is $599 a year. A Cloud plan at $8 a month per user is listed as coming soon, not yet launched.

ConnectWise Documentation is a web-based IT documentation product, formerly called ITBoost, that brings customer knowledge bases and device information into one shared system. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, creating an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, previous contact, linked assets, and related knowledge-base articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports with audit-trail information. Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable it inside PSA to begin onboarding synchronization. The product serves IT documentation needs, including managed service providers. It runs on the web, offers a free trial without obligation or credit card, and uses customized pricing requested through ConnectWise sales.