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ConnectWise Documentation
connectwise.com
What it is
ConnectWise Documentation is a web-based IT documentation product, formerly called ITBoost, that brings customer knowledge bases and device information into one shared system. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, creating an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, previous contact, linked assets, and related knowledge-base articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports with audit-trail information. Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable it inside PSA to begin onboarding synchronization. The product serves IT documentation needs, including managed service providers. It runs on the web, offers a free trial without obligation or credit card, and uses customized pricing requested through ConnectWise sales.
Spec sheet
- Intended users
- ConnectWise presents Documentation as an IT documentation tool and includes managed service providers among the organizations it serves.Read 4 Oct 2026 · connectwise.com
- Trial
- ConnectWise offers a free trial page describing access to its IT documentation software, with no obligation or credit card required.Read 4 Oct 2026 · connectwise.com
- Support
- ConnectWise’s site offers customer support and education, and its product page links to support contact options.Read 4 Oct 2026 · connectwise.com
- Asset discovery
- Cloud integrations collect customer asset data to provide an up-to-date asset picture without manual collection.Read 4 Oct 2026 · connectwise.com
- Centralized knowledge base
- The product provides a centralized knowledge base with built-in best practices for quick access across a business.Read 4 Oct 2026 · connectwise.com
- ConnectWise integrations
- The product integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge.Read 4 Oct 2026 · connectwise.com
- Onboarding
- ConnectWise PSA partners can enable Documentation from within PSA to initiate data synchronization for onboarding.Read 4 Oct 2026 · connectwise.com
- Password vault
- The password vault supports user access controls and password reports that provide password audit trail information.Read 4 Oct 2026 · connectwise.com
- Pricing
- ConnectWise directs prospective customers to request a customized quote based on their business needs.Read 4 Oct 2026 · connectwise.com
- Product purpose
- Documentation (formerly ITBoost) consolidates separate IT documentation tools and brings customer knowledge bases and device information together.Read 4 Oct 2026 · connectwise.com
- Security and compliance
- ConnectWise says it is routinely audited by independent third parties and government agencies for compliance with global and regional regulations and standards.Read 4 Oct 2026 · connectwise.com
- SOPs
- Users can define standard operating procedures in Documentation to standardize processes.Read 4 Oct 2026 · connectwise.com
- VoIP integrations
- VoIP integrations can show technicians caller details, prior contact, linked assets, and knowledge base articles.Read 4 Oct 2026 · connectwise.com
Plans and prices
Documentation (formerly ITBoost) Priced on request Customized quote requested through ConnectWise sales Read 4 Oct 2026 · connectwise.com
Strong points and limits
Strong points
- Centralized knowledge base with built-in best practices
- Cloud asset discovery avoids manual collection
- VoIP integrations show caller and asset context
- Password vault includes access controls and audit reports
- Free trial requires no credit card
Limits
- Pricing requires a customized quote
- Web platform only
- ConnectWise integrations may suit existing customers best
Who it suits
It suits IT documentation teams and managed service providers, especially ConnectWise PSA partners needing synchronized onboarding.
Verdict
ConnectWise Documentation combines knowledge, assets, procedures, passwords, and technician context in one web product. Its free trial allows evaluation, while buyers must request a customized quote.
Where Specifiction places it
- IT Documentation Software#11 of 207.7
- Network Documentation Software#18 of 277.7
- IT Knowledge Base Software#44 of 607.7
