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SPECIFICTION
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ITFlow

itflow.org

Free plan WebLinuxAPISelf-hosted
Visit itflow.org
Spec score 7.9 #7 of 20 in IT Documentation Software

What it is

ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.

Spec sheet

Product
ITFlow describes itself as a free, open-source platform for client IT documentation, ticketing, and billing.Read 3 Oct 2026 · itflow.org
Audience
The official documentation describes ITFlow as a free ITGlue or Hudu alternative for small MSPs.Read 3 Oct 2026 · docs.itflow.org
API
The API is version 1 and supports modules including assets, clients, contacts, credentials, documents, invoices, and tickets, with some operations marked partial or unavailable.Read 3 Oct 2026 · docs.itflow.org
Support
The forum is the stated place for product support, while sponsors may access private support.Read 3 Oct 2026 · docs.itflow.org
Founded
2018Read 28 Sep 2026 · itflow.org
AI integrations
The documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries.Read 3 Oct 2026 · docs.itflow.org
Billing
Billing features include recurring invoices, quotes, automated reminders, and client payments via Stripe.Read 3 Oct 2026 · itflow.org
Company history
The official site says ITFlow began in 2018 and moved to stable releases in January 2025.Read 3 Oct 2026 · itflow.org
Documentation
It stores client information including contacts, locations, vendors, computer assets, software licenses, domains, and documents.Read 3 Oct 2026 · itflow.org
Hosting
Users must currently host ITFlow themselves; the FAQ says hosted service is planned but not yet available.Read 3 Oct 2026 · docs.itflow.org
Installation
The recommended installation method uses Debian; the documentation also lists manual Debian installation, HestiaCP, and community-supported Docker.Read 3 Oct 2026 · docs.itflow.org
Other modules
The site also lists accounting, bulk email, calendars, lead management, a client portal, and a password manager.Read 3 Oct 2026 · itflow.org
Password security
The documentation says login passwords are encrypted at rest using AES 128-bit encryption and advises backing up the master key.Read 3 Oct 2026 · docs.itflow.org
Tickets
The ticketing system supports creating, prioritizing, and tracking support tickets.Read 3 Oct 2026 · itflow.org
Windows support
The documentation says Windows installation is unsupported and that it cannot offer support for it.Read 3 Oct 2026 · docs.itflow.org

Plans and prices

ITFlow (self-hosted) Free Free and open source; self-hosted; hosting and sponsor support are paid services Read 3 Oct 2026 · itflow.org

Every ITFlow plan and price →

Strong points and limits

Strong points

  • Free and open source.
  • Combines documentation, ticketing, and billing.
  • Includes recurring invoices and Stripe client payments.
  • Lists Ollama, OpenAI, and LocalAI integrations.
  • Login passwords are encrypted at rest.

Limits

  • Users must host the software themselves.
  • Windows installation is unsupported.
  • Some API operations are partial or unavailable.
  • Hosting and sponsor support are paid services.

Who it suits

It is intended for small managed service providers that need client IT records, ticketing, and billing and can run their own hosting.

Verdict

ITFlow brings client records, support tickets, and billing into a self-hosted platform. It may fit small MSPs prepared to manage hosting and work within the documented installation options.

Where Specifiction places it

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