CompassDocs vs ITFlow

CompassDocs is a self-hosted team knowledge base for writing, organizing, and searching SOPs, technical documentation, policies, and internal reference material. Staff can ask plain-English questions about documents and receive answers with inline citations; without an AI key, the product instead uses keyword search. Documents can be edited in rich text or Markdown, with AI proofreading and support for diagrams, tables, checklists, and embeds. Viewer, Editor, Approver, and Admin roles, custom roles, private spaces, and an optional review queue govern access and publishing. Integrations include a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. Teams can run it with Docker or install Node.js and PostgreSQL manually. Self-hosted backups can be scheduled, restored, and mirrored to off-site storage. Community is free and self-hosted; Enterprise is $599 a year. A Cloud plan at $8 a month per user is listed as coming soon, not yet launched.

ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.