Hudu vs ITFlow

Hudu is a documentation and operations platform for IT teams, bringing client records, passwords, assets, and infrastructure information together. Structured documentation helps teams maintain consistent records across client environments, while forms track devices, vendors, and systems. Teams can build searchable guides for common tasks and fixes, then use checklists to make recurring processes repeatable and trackable. Hudu is available as a cloud service or through self-hosted and on-premise deployment. Listed capabilities include 60+ integrations, a REST API, webhooks, and IP-restricted API keys. Security controls include enforced SSO, MFA including Duo, granular permissions, audit logs, and encryption at rest and in transit. iOS and Android apps provide access to client details, passwords, knowledge articles, and processes; the Hudu Assist extension supports Firefox and Chromium-based browsers. The pricing note starts at $27/user/mo (annual) and includes a 14-day trial. A separate Hudu plan is listed at $30 a month, with no user minimums. Hudu also lists 24/7 support and free, read-only portal access for a single client portal.

ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.