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IT Portal

itportal.com

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Spec score 8.0 #11 of 29 in Managed Service Provider Software

What it is

IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.

Spec sheet

Product
IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases.Read 30 Sep 2026 · itportal.com
Audience
The maker describes the product as built for MSPs and IT departments, with its current pricing and onboarding oriented toward teams of 20 or more users.Read 30 Sep 2026 · itportal.com
API
The Open API 3.0 supports bulk reads and writes for Portal objects, files, credentials, and relationships, and the pricing page says API access is included in every plan.Read 30 Sep 2026 · itportal.com
Integrations
The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere.Read 30 Sep 2026 · itportal.com
Mobile apps
The maker says its mobile app for iOS and Android lets users securely view, edit, and update IT documentation on the go.Read 30 Sep 2026 · itportal.com
Security
The security page lists two-factor authentication, detailed audit trails, granular object-level permissions, and AES-256 encryption.Read 30 Sep 2026 · itportal.com
Compliance
The pricing page describes IT Portal as SOC 2 compliant with independently audited security controls.Read 30 Sep 2026 · itportal.com
Headquarters
Lakeland, Florida, United StatesRead 28 Sep 2026 · itportal.com
Founded
The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder.Read 30 Sep 2026 · itportal.com
Company
The company identifies itself as IT Portal Inc. and lists its address as 204 E Orange St, Suite 301, Lakeland, Florida 33801.Read 30 Sep 2026 · itportal.com
Billing and refund
The maker advertises month-to-month billing without a contract, pro-rated billing to the minute, and a 90-day money-back guarantee.Read 30 Sep 2026 · itportal.com
Client users
Plans include 24 free client company users, with additional client users priced at $1/user/month.Read 30 Sep 2026 · itportal.com
Documentation features
The platform organizes IT information by sites, facilities, cabinets, and IP networks, and includes a Synopsis View dashboard, relationship mapping, and expiration alerts.Read 30 Sep 2026 · itportal.com
Onboarding and support
Subscriptions for teams of 20 or more include a 90-day guided onboarding program with a dedicated specialist, migration, training, integration setup, and ongoing support through day 90.Read 30 Sep 2026 · itportal.com
Password management
IT Portal provides centralized, auditable password management integrated with its IT documentation system.Read 30 Sep 2026 · itportal.com

Plans and prices

Cloud — annual billing Priced on request 20% yearly discount at checkout Read 20 Sep 2026 · itportal.com
Cloud — 51–100 users $14 a month $14 | user/month (51-100 users) 51–100 users · 24 free client users Read 30 Sep 2026 · itportal.com
On Premises — 51–100 users $14 a month $14 | user/month (51-100 users) 51–100 users · 24 free client users Read 30 Sep 2026 · itportal.com
Cloud — 20–35 users $20 a month $20 | user/month (20-35 users) 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users Read 30 Sep 2026 · itportal.com
On Premises — 20–35 users $20 a month $20 | user/month (20-35 users) 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users Read 30 Sep 2026 · itportal.com
Cloud — 36–50 users $700 a month $700 | (flat)/month (36-50 users) 36–50 users · 24 free client users Read 30 Sep 2026 · itportal.com
On Premises — 36–50 users $700 a month $700 | (flat)/month (36-50 users) 36–50 users · 24 free client users Read 30 Sep 2026 · itportal.com
Cloud — 100–125 users $1,400 a month $1400 | (flat)/month (100-125 users) 100–125 users · 24 free client users Read 30 Sep 2026 · itportal.com
On Premises — 100–125 users $1,400 a month $1400 | (flat)/month (100-125 users) 100–125 users · 24 free client users Read 30 Sep 2026 · itportal.com
Cloud — 126+ users Priced on request — | Contact sales (126+ users) 126+ users Read 30 Sep 2026 · itportal.com
On Premises — 126+ users Priced on request — | Contact sales (126+ users) 126+ users Read 30 Sep 2026 · itportal.com

Every IT Portal plan and price →

Strong points and limits

Strong points

  • Cloud and on-premises deployment options
  • Open API included in every plan
  • More than 40 listed integrations
  • Mobile apps for iOS and Android
  • Two-factor authentication and AES-256 encryption

Limits

  • No free plan or free trial
  • Onboarding focus starts at 20 users
  • Additional client users cost $1/user/month
  • Some plans require contacting sales

Who it suits

IT Portal is aimed at MSPs and IT departments, with current pricing and onboarding oriented toward teams of 20 or more users. Mobile access and client-user allowances may suit distributed IT operations.

Verdict

IT Portal brings infrastructure records, credentials, integrations, and security controls into one documentation platform. Its paid structure, minimum team orientation, and plan-specific pricing should be checked against your user count.

Where Specifiction places it

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