CompassDocs vs NinjaOne
CompassDocs
compassdocs.ioNinjaOne
ninjaone.comSide by side
| Figure | CompassDocs | NinjaOne |
|---|---|---|
| Price from | $8/mo | $1.50/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 2 |
| Spec score · IT Knowledge Base Software | 9.5 (#1) | 8.8 (#12) |
| Integrations | The product lists a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. | Named integrations include CrowdStrike, SentinelOne, Splashtop, ServiceNow, Microsoft Intune, Slack, ConnectWise, Okta, OneLogin and IT Glue. |
| Security | The feature page states that credentials and backups are encrypted at rest with AES-256-GCM, session tokens are hashed, and login throttling and security headers are included. | NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified. |
| Security controls | Documented protections include authenticator-app two-factor authentication, recovery codes, session controls, idle timeout, login throttling, security headers and audit logs. | The Trust Center lists product security, API and integration controls, RBAC, SSO, network security, incident response, disaster recovery and threat management. |
| Self-hosting | A shell installer starts CompassDocs and PostgreSQL with Docker, while Docker Compose, manual Node/PostgreSQL and Azure deployment options are documented. | NinjaOne documentation and licensing describe a hosted SaaS service; no self-hosted deployment option is stated. |
| Support | The Community plan includes GitHub community support, while Enterprise offers optional dedicated support with a 48-hour response commitment for $3,000 per year. | NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap. |
| System requirements | Manual installation requires Node.js 20 or newer and PostgreSQL; Docker is the recommended installation path. | Agents run on Windows, macOS and supported Linux distributions; Linux workstations require at least 2 GB RAM, servers 4 GB RAM and 2 GB storage, with systemd required. |
| What it does | CompassDocs is a self-hosted team knowledge base for writing, organizing and searching SOPs, technical documentation, policies and internal knowledge. | NinjaOne is a cloud unified IT operations platform combining endpoint management, autonomous patching, backup and remote access. |
Plans
CompassDocs
- CommunityFree
- Cloud$8 a month
- Enterprise$599 a year
- Enterprise dedicated support add-on$3,000 a year
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
In their own words
CompassDocs
CompassDocs is a self-hosted team knowledge base for writing, organizing, and searching SOPs, technical documentation, policies, and internal reference material. Staff can ask plain-English questions about documents and receive answers with inline citations; without an AI key, the product instead uses keyword search. Documents can be edited in rich text or Markdown, with AI proofreading and support for diagrams, tables, checklists, and embeds. Viewer, Editor, Approver, and Admin roles, custom roles, private spaces, and an optional review queue govern access and publishing. Integrations include a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. Teams can run it with Docker or install Node.js and PostgreSQL manually. Self-hosted backups can be scheduled, restored, and mirrored to off-site storage. Community is free and self-hosted; Enterprise is $599 a year. A Cloud plan at $8 a month per user is listed as coming soon, not yet launched.
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.