Complyr vs EQ Complaints Professional
Complyr
complyr.co.ukEQ Complaints Professional
equiniti.comSide by side
| Figure | Complyr | EQ Complaints Professional |
|---|---|---|
| Price from | £49/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Complaint Management Software | 8.2 (#2) | 7.3 (#15) |
| Headquarters | London, England, UK | Worthing, West Sussex, United Kingdom |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | The product card says the software integrates FOS processes and can integrate easily with existing systems. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | EQ Complaints Professional is a cloud-based complaints management system for regulated financial services firms. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | It automatically generates standard regulator complaints returns and reports, with MI and root cause reporting for trend analysis. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | Equiniti describes the product as having robust cloud-based security on par with on-premise security. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | Equiniti offers expert guidance integrated into the system and provides consultancy, project management, and account management for solution delivery. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
EQ Complaints Professional
- EQ Complaints ProfessionalPriced on request
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
EQ Complaints Professional
EQ Complaints Professional has no write-up on Specifiction yet; its figures are above.