Complyr vs Forseti Complaints Management System
Complyr
complyr.co.ukForseti Complaints Management System
forseticomplaints.comSide by side
| Figure | Complyr | Forseti Complaints Management System |
|---|---|---|
| Price from | £49/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 0 |
| Spec score · Complaint Management Software | 8.2 (#2) | 7.4 (#13) |
| Headquarters | London, England, UK | Bridgetech Connect says it is headquartered in Aylesbury. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | Forseti is a complaints management system for regulated organisations. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | The standard package includes report templates to support productivity and FCA reporting periods; an optional reporting module adds operational and root cause MI. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | The site offers a free 30-minute consultation by booking through its contact form or contact details. |
| Trial | A company blog invites prospective customers to contact Complyr to get started on a free trial, but does not state its duration. | The vendor describes a “try before you buy” option, but does not state its duration on the opened page. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
Forseti Complaints Management System
No plans published.
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
Forseti Complaints Management System
Forseti Complaints Management System helps regulated organisations manage complaints, including those in financial services. Its standard complaints workflow aligns with FCA DISP regulations and includes letter templates for stages such as acknowledgements and eight-week holding letters. Teams can monitor complaints across multiple products and services and use report templates for productivity and FCA reporting periods. Root cause analysis is intended to help firms understand complaint patterns and take corrective action to reduce recurrence. Optional modules add enhanced reporting, Q&A checks on complaint handlers’ work, extra letter templates, and workflow adjustments. The Q&A module allows a manager or super-user to review work and request amendments. An API for transferring or entering third-party data is included as a standard feature at no additional cost. Forseti is a SaaS platform hosted in the provider’s AWS cloud, with web and API platforms. The provider describes an out-of-the-box approach for organisations following best practice and offers a try-before-you-buy option, with no trial duration stated. Pricing is on request. Forseti is provided by Bridgetech Connect, which specialises in software systems for regulated industries, particularly financial services.