Complyr vs TurnFriendly Financials
Complyr
complyr.co.ukTurnFriendly Financials
turnfriendly.comSide by side
| Figure | Complyr | TurnFriendly Financials |
|---|---|---|
| Price from | £49/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 5 | 0 |
| Spec score · Complaint Management Software | 8.2 (#2) | 6.8 (#22) |
| Company | The product is operated by Ozoomi Ltd trading as Complyr, registered in England under company number 15343430, with a registered office in London. | TurnFriendly Software GmbH is based in Nuremberg, Germany, and its founder says the company was founded in 2001. |
| Headquarters | London, England, UK | The contact page lists the company address as Schillstraße 4, 90491 Nürnberg, Germany. |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | The maker lists standard SAP interfaces, adapters for proprietary systems, parallel connections to multiple customer master data systems, and integrations for HR, mail servers, call centers and banking systems. |
| Intended users | Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. | The maker says TurnFriendly Financials is used by branch and direct banks and is designed for banks, insurance companies and other financial service providers. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | TurnFriendly Financials manages queries, complaints, claims, reclaims, feedback and other concerns for banks, insurers and financial service providers. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | The platform feature list advertises more than 60 online reports, including customer, product, process, branch, cost, and lead-time reporting. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | The company offers a noncommittal 30-minute online consultation with managing director Marco Rothberg and lists weekday office hours of 9:00–18:00 (GMT+0100). |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
TurnFriendly Financials
TurnFriendly Financials is a web-based case-management platform for banks, insurers and other financial-service providers. It handles queries, complaints, claims, reclaims, feedback and related concerns from intake through response, with histories, categories and configurable statuses. Work can be distributed automatically, routed by skills, tracked through to-do lists and resubmissions, and monitored on dashboards. Banking functions include SEPA processes, PSD2 incident handling, reimbursement releases, AnsFuG reporting and BaFin-compliant reports. Insurers can collect, categorize and evaluate complaints and produce complaint reports. Customer service portals accept concerns and let advisers retrieve information with single sign-on. TurnFriendly lists more than 60 standard reports and real-time analysis information. Integrations include SAP, customer-data, HR, mail, telephony, document-management and banking systems, plus SOAP and REST services. Deployment is SaaS or on-premise. Pricing is on request.