Concie vs Desku AI Chatbot Builder
Concie
concie.co
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Concie | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $59/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Chatbot Builders | 7.8 (#168) | 9.1 (#10) |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Concie can escalate a conversation with its context so a human can take over. | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The maker lists Shopify, WooCommerce, BigCommerce, Magento and PrestaShop, plus Gmail, Outlook, Mailchimp and Slack, and says it offers a REST API and webhooks. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Languages | The agent replies in more than 40 languages without extra setup. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Paid from | 59 | 39 |
Plans
Concie
- Starter$59 a month
- Standard$179 a month
- Professional$479 a month
- Credit top-up pack$20, paid once
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.