Concord CRM vs Freshsales
Concord CRM
concordcrm.com
Freshsales
freshworks.comSide by side
| Figure | Concord CRM | Freshsales |
|---|---|---|
| Price from | $11/mo | $9/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 7 |
| Spec score · CRM Software | 7.8 (#149) | 9.5 (#1) |
| Email sync | Yes | Yes |
| Free plan | No | Yes |
| Integrations | The product describes integrations with Zapier, Twilio, Google Calendar, Outlook Calendar, Gmail, and Microsoft services. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Visual sales pipeline | Yes | Yes |
| Support | Both licenses include six months of email support, and the maker says support can be renewed after that period. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
Plans
Concord CRM
- Hosted solution$11 a month
- Regular License$64, paid once
- Extended License$390, paid once
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Concord CRM
Concord CRM has no write-up on Specifiction yet; its figures are above.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.