Condens vs Smaply
Condens
condens.io
Smaply
smaply.comSide by side
| Figure | Condens | Smaply |
|---|---|---|
| Price from | €13.75/mo | $38/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · User Experience Software | 8.3 (#9) | 7.8 (#18) |
| Headquarters | Munich, Germany | Innsbruck, Austria |
| Integrations | The site names Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams among tools that can exchange data or insights with Condens. | Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. |
| Security | Condens states that it is SOC 2 Type 2 compliant and complies with GDPR, HIPAA, CCPA and APA. | Smaply states that it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. |
| Support | Pricing lists personal support for all three tiers, with self-serve onboarding for Lite, guided onboarding for Business and tailored onboarding for Enterprise. | Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time. |
Plans
Condens
- Lite€15 a month
- Lite (annual)€165 a year
- Business€500 a month
- EnterprisePriced on request
In their own words
Condens
Condens is a UX research repository and AI analysis platform for centralizing customer knowledge and producing evidence-backed insights. Teams can search research for patterns and existing answers, while a split view connects raw data to findings and links each insight to source evidence. Condens AI generates answers from research data while leaving users in control of outputs. Recordings are transcribed with timestamps, speaker recognition and support for more than 85 languages. Users can create transcript clips and highlight reels and share them through browser links without audience logins. Condens runs in the cloud on web and through an API, with named connections for Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams. Business includes ChatGPT and Claude connections; Enterprise lists custom and internal LLM connections. Lite starts at €15 a month, with a 15-day trial. Condens states that aspiring researchers and educational researchers can use it free.
Smaply
Smaply is a web platform that brings customer research, journey maps, and metrics together to help teams prioritize customer-experience improvements. Journey maps support eleven lane types, drag-and-drop stages and cards, emotion charts, live data, images, embeds, and planning cards. Maps have autosave, version history, bulk updates, and live links that display the latest version. Smaply AI can draft maps from descriptions and extract quotes, sentiment, and themes from research transcripts; the Governance plan includes Research Hub. Teams can comment on map cards and use admin, editor, and viewer roles, although viewer access depends on the plan. Listed integrations and embeds include Qualtrics, Tableau, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. Smaply states it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. The Free plan is limited to one personal workspace, 10 maps, 10 personas, three advanced cards per map, and no viewer seats. Paid plans start at $38 a month per editor, billed yearly; the Free plan begins with a 14-day full-featured trial.