Confluence vs EmpireVault Knowledge Base
Confluence
atlassian.comEmpireVault Knowledge Base
empirevault.comSide by side
| Figure | Confluence | EmpireVault Knowledge Base |
|---|---|---|
| Price from | $5.42/mo | $39/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Knowledge base software | 9.4 (#2) | 7.9 (#87) |
| Publishing audience | both | public |
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in its compliance program. | The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework. |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Free plan | Yes | No |
| App integrations | Confluence integrates with other apps teams already use | EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | The documentation page lists [email protected] for help. |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
EmpireVault Knowledge Base
EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote on article helpfulness without signing in. Authors work in a rich editor supporting images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft changes can remain separate from the published version, and approval workflows are available. Reporting covers views, helpfulness votes, and search queries, while surfacing heavily viewed articles that remain unresolved or receive many negative votes. The Help Assistant uses knowledge-base passages to answer questions and can offer ticket creation when no answer is found. EmpireVault lists REST API access, signed webhooks, and Civo S3-compatible storage. It supports API, extension, and web platforms, public publishing, SSO, analytics, e-signatures, quote tracking, CRM integrations, and custom branding. Pricing starts at $39 a month per seat, with a 21-day trial and no free plan.