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EmpireVault Knowledge Base

empirevault.com

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Spec score 7.9 #87 of 138 in Knowledge base software

What it is

EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote on article helpfulness without signing in. Authors work in a rich editor supporting images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft changes can remain separate from the published version, and approval workflows are available. Reporting covers views, helpfulness votes, and search queries, while surfacing heavily viewed articles that remain unresolved or receive many negative votes. The Help Assistant uses knowledge-base passages to answer questions and can offer ticket creation when no answer is found. EmpireVault lists REST API access, signed webhooks, and Civo S3-compatible storage. It supports API, extension, and web platforms, public publishing, SSO, analytics, e-signatures, quote tracking, CRM integrations, and custom branding. Pricing starts at $39 a month per seat, with a 21-day trial and no free plan.

Spec sheet

Product
The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies.Read 29 Sep 2026 · empirevault.com
Publishing audience
publicRead 20 Sep 2026 · empirevault.com
Free plan
NoRead 20 Sep 2026 · empirevault.com
Integrations
EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads.Read 29 Sep 2026 · empirevault.com
Security
The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later.Read 29 Sep 2026 · empirevault.com
Compliance
The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework.Read 29 Sep 2026 · empirevault.com
Support
The documentation page lists [email protected] for help.Read 29 Sep 2026 · empirevault.com
AI assistant
The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer.Read 29 Sep 2026 · empirevault.com
Article authoring
The editor supports rich text, images, embedded videos, code blocks, callouts, inline links, and editable SEO descriptions and slugs.Read 29 Sep 2026 · empirevault.com
Content analytics
YesRead 20 Sep 2026 · empirevault.com
Customer access
Customers can use the public portal without logging in to search article content, browse categories, and vote articles helpful or not helpful.Read 29 Sep 2026 · empirevault.com
Feedback and reporting
Article reports track views, helpfulness votes, and search queries, and surface articles with high not-helpful rates or many views without resolution.Read 29 Sep 2026 · empirevault.com
Intended audience
EmpireVault describes its platform as customer software for small and mid-sized businesses.Read 29 Sep 2026 · empirevault.com
Organization
Articles can be grouped into nested categories, and draft edits can be kept separate from the published version.Read 29 Sep 2026 · empirevault.com
SSO support
YesRead 20 Sep 2026 · empirevault.com
Tenant isolation
The platform says tenant-scoped records and queries, along with composite unique indexes, enforce tenant isolation.Read 29 Sep 2026 · empirevault.com

Plans and prices

EmpireVault Suite $39 a month per seat, per month Every module included · 2 seats included in 21-day trial Read 29 Sep 2026 · empirevault.com

Every EmpireVault Knowledge Base plan and price →

Strong points and limits

Strong points

  • Public search without customer logins
  • Rich editor with video and code blocks
  • Nested categories and separated drafts
  • Article views, votes, and query reporting
  • REST API and signed webhooks

Limits

  • No free plan
  • Starts at $39 per user monthly
  • ISO 27001 certification is only on the 2027 roadmap

Who it suits

It suits small and mid-sized businesses publishing public support content and connecting it to AI assistance. Teams needing SSO, analytics, approval workflows, or branded portals are covered by the listed capabilities.

Verdict

EmpireVault combines a public knowledge portal, structured publishing, reporting, and an AI help assistant. Its paid, per-seat pricing and listed platform options should be checked against your publishing and integration needs.

Where Specifiction places it

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