Confluence vs KnowledgeBase.com
Confluence
atlassian.com
KnowledgeBase.com
knowledgebase.comSide by side
| Figure | Confluence | KnowledgeBase.com |
|---|---|---|
| Price from | $5.42/mo | $4.08/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Knowledge base software | 9.4 (#2) | 8.2 (#59) |
| Publishing audience | both | both |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | Boston, Massachusetts, United States |
| App integrations | Confluence integrates with other apps teams already use | The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app. |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | KnowledgeBase provides knowledge base software for customer self-service help centers and support teams. |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | The pricing page lists 24/7 live chat support and a help center with guides and manuals. |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
KnowledgeBase.com
- KnowledgeBase$59 a month
- KnowledgeBase for NonprofitsFree
- Annual$49 a year
- Monthly$59 a month
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
KnowledgeBase.com
KnowledgeBase.com has no write-up on Specifiction yet; its figures are above.