Confluence vs TheHelpFlow
Confluence
atlassian.comTheHelpFlow
thehelpflow.comSide by side
| Figure | Confluence | TheHelpFlow |
|---|---|---|
| Price from | $5.42/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Knowledge base software | 9.4 (#2) | 8.5 (#35) |
| Publishing audience | both | both |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | Yes |
| Encryption | Confluence encrypts data in transit with TLS 1.2 or later with perfect forward secrecy and uses AES-256 full-disk encryption at rest. | The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. |
| Enterprise controls | Confluence Enterprise supports multiple sites, centralized visibility and identity management with Guard Standard, advanced analytics, and compliance controls. | Enterprise customers can choose EU or APAC data residency and use customer-managed encryption keys. |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | Los Angeles, California, United States |
| App integrations | Confluence integrates with other apps teams already use | The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support. |
| Version history | Yes | Yes |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
TheHelpFlow
TheHelpFlow has no write-up on Specifiction yet; its figures are above.