ProProfs Knowledge Base From $0.99/mo · Free plan 9.5 Visit TheHelpFlow
thehelpflow.com
Spec sheet
- Product
- TheHelpFlow describes itself as an AI-powered customer support platform with an omnichannel inbox, AI, automation, analytics, and a knowledge base.Read 11 Oct 2026 · thehelpflow.com
- Intended users
- The pricing page positions Growth for growing teams, Scale for established support organizations, and Enterprise for large organizations.Read 11 Oct 2026 · thehelpflow.com
- Publishing audience
- bothRead 20 Sep 2026 · thehelpflow.com
- Free plan
- NoRead 20 Sep 2026 · thehelpflow.com
- Integrations
- The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira.Read 11 Oct 2026 · thehelpflow.com
- Security
- The trust center states that TheHelpFlow has SOC 2 Type II and ISO 27001:2022 certifications and is GDPR compliant.Read 11 Oct 2026 · thehelpflow.com
- Support
- All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support.Read 11 Oct 2026 · thehelpflow.com
- Headquarters
- Los Angeles, California, United StatesRead 28 Sep 2026 · thehelpflow.com
- AI assistant
- The AI drafts replies in a team’s brand voice, resolves repetitive tickets autonomously, and summarizes threads.Read 11 Oct 2026 · thehelpflow.com
- Automation
- A drag-and-drop workflow builder can route tickets, tag topics, and escalate by SLA without code.Read 11 Oct 2026 · thehelpflow.com
- Channels
- The omnichannel inbox combines email, live chat, WhatsApp, Instagram, Facebook, and SMS in a threaded view.Read 11 Oct 2026 · thehelpflow.com
- Content analytics
- YesRead 20 Sep 2026 · thehelpflow.com
- Custom domain
- YesRead 20 Sep 2026 · thehelpflow.com
- Encryption
- The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit.Read 11 Oct 2026 · thehelpflow.com
- Enterprise controls
- Enterprise customers can choose EU or APAC data residency and use customer-managed encryption keys.Read 11 Oct 2026 · thehelpflow.com
- Knowledge base
- The self-serve help center includes SEO, version control, and multilingual support, and provides material for the AI assistant.Read 11 Oct 2026 · thehelpflow.com
- Plan limits
- Growth includes 5,000 conversations and 500 AI auto-resolutions per month; Scale includes unlimited conversations and 2,000 AI auto-resolutions per month.Read 11 Oct 2026 · thehelpflow.com
- Quota behavior
- When the AI resolution quota is exceeded, auto-resolution pauses while agents can continue replying manually and the AI can continue drafting replies.Read 11 Oct 2026 · thehelpflow.com
- SSO support
- YesRead 20 Sep 2026 · thehelpflow.com
- Version history
- YesRead 20 Sep 2026 · thehelpflow.com
Plans and prices
Growth $29 a month Billed annually — $36 monthly Unlimited agents · 5,000 conversations/month · 500 AI auto-resolutions/month · 50 automation rules Read 11 Oct 2026 · thehelpflow.com
Scale $59 a month Billed annually — $74 monthly Unlimited conversations · 2,000 AI auto-resolutions/month · full SLA management · custom roles and permissions Read 11 Oct 2026 · thehelpflow.com
Enterprise Priced on request Volume pricing · multi-year available Unlimited AI resolutions · dedicated CSM · SCIM · data residency · BYOK · private cloud/single-tenant Read 11 Oct 2026 · thehelpflow.com
Where Specifiction places it
- Knowledge base software#35 of 1388.5
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