Confluence vs Verint Knowledge Management
Confluence
atlassian.comVerint Knowledge Management
verint.comSide by side
| Figure | Confluence | Verint Knowledge Management |
|---|---|---|
| Price from | $5.42/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Knowledge base software | 9.4 (#2) | 8.1 (#65) |
| Publishing audience | both | both |
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in its compliance program. | Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments. |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Headquarters | Sydney, Australia | Melville, New York, United States |
| App integrations | Confluence integrates with other apps teams already use | Full API support enables sharing knowledge with agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites. |
| Purpose | Confluence is an organization’s single source of truth for knowledge management and project collaboration. | Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants. |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training. |
| Version history | Yes | Yes |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
Verint Knowledge Management
- Verint Knowledge ManagementPriced on request
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
Verint Knowledge Management
Verint Knowledge Management has no write-up on Specifiction yet; its figures are above.