Verint Knowledge Management

Spec sheet

Purpose

Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants.Read 12 Oct 2026 · verint.com

Intended users

The product is presented for contact center agents, customer self-service, and compliance workflows involving policies, procedures, and required scripts.Read 12 Oct 2026 · verint.com

Publishing audience

bothRead 21 Sep 2026 · verint.com

Deployment

Verint says its platform can run in public cloud, private cloud, or hybrid environments.Read 12 Oct 2026 · verint.com

Integrations

Full API support enables sharing knowledge with agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites.Read 12 Oct 2026 · verint.com

Security

Verint says its cloud security framework includes two-factor authentication with access control, vulnerability testing, and continuously updated logging and threat analysis.Read 12 Oct 2026 · verint.com

Compliance

Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments.Read 12 Oct 2026 · verint.com

Support

Verint Connect offers customers self-service and live product support, a knowledgebase and ticketing, product documentation, and online training.Read 12 Oct 2026 · verint.com

Headquarters

Melville, New York, United StatesRead 28 Sep 2026 · verint.com

Agent assistance

The Knowledge Suggestion Bot presents agents with context-specific knowledge in real time.Read 12 Oct 2026 · verint.com

AI search

A single search bar searches across knowledge sources, and generative AI summarizes results for contact center agents.Read 12 Oct 2026 · verint.com

Content analytics

YesRead 21 Sep 2026 · verint.com

Content creation

The Knowledge Creation Bot uses AI to identify opportunities for new articles and generate or consolidate content.Read 12 Oct 2026 · verint.com

Content curation

New content is automatically analyzed and optimized for search, reducing the need for manual tagging and linking.Read 12 Oct 2026 · verint.com

Content management

Authors can create multilingual articles with rich media, set approval workflows, review prior versions, and apply product, region, publishing, expiration, and permission tags.Read 12 Oct 2026 · verint.com

Contextual search

It uses customer history and other context to personalize results so relevant knowledge can appear with little or no searching.Read 12 Oct 2026 · verint.com

Contextual suggestions

The Knowledge Suggestion Bot presents context-specific knowledge to agents in real time during customer interactions.Read 12 Oct 2026 · verint.com

Guided procedures

Agents can use guided decision trees to troubleshoot complex issues and receive required knowledge and scripting during specific processes.Read 12 Oct 2026 · verint.com

Knowledge creation

The Knowledge Creation Bot can identify knowledge gaps and use generative technology to create knowledge assets.Read 12 Oct 2026 · verint.com

Languages and scale

Verint says deployments span more than 30 languages and hundreds of thousands of content objects.Read 12 Oct 2026 · verint.com

Pricing

The product page offers a demo/contact-sales request and does not state a price.Read 12 Oct 2026 · verint.com

Scale and languages

Verint says the solution supports enterprise deployments with more than 30 languages and hundreds of thousands of content objects.Read 12 Oct 2026 · verint.com

Self-service

Knowledge can be integrated with web self-service, intelligent virtual assistants, and community applications.Read 12 Oct 2026 · verint.com

SSO support

YesRead 21 Sep 2026 · verint.com

Support and services

Verint lists business advisory, implementation and enablement, and managed services for the product.Read 12 Oct 2026 · verint.com

Version history

YesRead 21 Sep 2026 · verint.com

Plans and prices

Every Verint Knowledge Management plan and price →

Where Specifiction places it

• Knowledge base software#65 of 1388.1