Confluence vs Zendesk Guide
Confluence
atlassian.com
Zendesk Guide
zendesk.comSide by side
| Figure | Confluence | Zendesk Guide |
|---|---|---|
| Price from | $5.42/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 10 |
| Spec score · Knowledge base software | 9.4 (#2) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | Sydney, Australia | San Francisco, California, United States |
| App integrations | Confluence integrates with other apps teams already use | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
Confluence
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Confluence
Confluence is Atlassian's workspace for knowledge management and project collaboration, with pages, whiteboards, databases and Loom video messaging. Teams can edit content together in real time, comment, and receive notifications when tagged or assigned tasks. Its Jira connection links project tracking with documentation planning, and whiteboards can turn ideas into Jira work. View-only pages can be shared publicly; version history, content analytics and app integrations are also available. Rovo can turn content into timelines, charts, maps, slides and prototypes, while its connectors bring knowledge from services including Google Drive, Slack, Salesforce, GitHub, Microsoft Teams and SharePoint into AI search and workflows. Cloud products are hosted, while Data Center products can run on infrastructure of your choice. The Free plan supports up to 10 users, includes 2 GB of storage and allows three active whiteboards per user. Confluence is available on web, Android, iOS and as self-hosted software. Pricing starts at $5.42/user/mo, and a 7-day trial is listed.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.