ConnectWise Documentation vs FNT Command

ConnectWise Documentation is a web-based IT documentation product, formerly called ITBoost, that brings customer knowledge bases and device information into one shared system. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, creating an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, previous contact, linked assets, and related knowledge-base articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports with audit-trail information. Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable it inside PSA to begin onboarding synchronization. The product serves IT documentation needs, including managed service providers. It runs on the web, offers a free trial without obligation or credit card, and uses customized pricing requested through ConnectWise sales.

FNT Command is a centralized platform for planning, documenting, and managing enterprise IT, data center, and telecommunications infrastructure. Its digital model brings networks, applications, hardware, and services together with their relationships and dependencies. The web-based IT Management solution supports multiple clients, languages, and users. The C base module includes a library of more than 70,000 predefined configuration items, plus planning, accessory and lifecycle management, and standard-format imports. Coverage spans data center facilities, hardware, software, networking, power, and air conditioning. Cable management provides end-to-end visibility for fault finding and expansion planning. Role-based dashboards, visualizations, reports, simulations, and dependency maps support analysis. Integration extensions list REST API access and interfaces including ServiceNow CMDB, Cisco DNA, VMware vCenter, Nokia NFM-P, Infosim Stablenet, and ticketing APIs; the API supports REST or SOAP and read and write access. Plans are billed annually per user: Asset Inventory is €99 a month, Server & Applications and Telco Network & Services are each €149 a month, Data Center Management is €199 a month, and Cable & Connectivity is €319 a month. No free plan is listed.