ConnectWise PSA vs SolarWinds Service Desk

ConnectWise PSA is a paid service for project and service operations, available on Android, iOS, and the web. Listed capabilities include project management, ticketing, resource management, billing and invoicing, time tracking, utilization reporting, resource planning, project financials, and a customer portal. The Basic plan includes project management, ticketing, resource management, and a customer portal. Standard includes those functions plus QuickBooks Online integration. Premium includes unlimited project management, ticketing, resource management, and a customer portal, along with cloud infrastructure billing. Prices are available on request rather than listed publicly. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida, USA. The plan structure separates a basic operational set from accounting integration in Standard and unlimited project management plus cloud infrastructure billing in Premium. Teams can review these listed functions against their project, resource, ticketing, and billing workflows before requesting pricing.

SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.