ConnectWise PSA vs SuperOps

ConnectWise PSA is a paid service for project and service operations, available on Android, iOS, and the web. Listed capabilities include project management, ticketing, resource management, billing and invoicing, time tracking, utilization reporting, resource planning, project financials, and a customer portal. The Basic plan includes project management, ticketing, resource management, and a customer portal. Standard includes those functions plus QuickBooks Online integration. Premium includes unlimited project management, ticketing, resource management, and a customer portal, along with cloud infrastructure billing. Prices are available on request rather than listed publicly. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida, USA. The plan structure separates a basic operational set from accounting integration in Standard and unlimited project management plus cloud infrastructure billing in Premium. Teams can review these listed functions against their project, resource, ticketing, and billing workflows before requesting pricing.

SuperOps is an endpoint management platform for IT teams that manage AI agents carrying out workflows within IT-set guardrails. It serves in-house IT teams and managed service providers (MSPs). Its Prime plan combines unified endpoint management for Windows, Mac, and Linux with patch management, compliance, and network monitoring and alerting. The MSP product brings PSA and RMM together with service desk, contract management, automation, project management, and IT documentation; Prime Plus adds mobile device management for Apple and Android. The marketplace lists integrations such as TeamViewer, Microsoft Intune, Okta, QuickBooks, Slack, and Microsoft Teams. SuperOps lists AES-256 encryption at rest, HTTPS in transit, role-based access, two-factor authentication, and IP whitelisting, and states that it follows SOC II Type 2, GDPR, ISO 27001, and HIPAA requirements. The website lists a paid starting price of $79/mo (annual), with a free trial and no free plan. Separately, Prime is listed at $1.50/month, with a 100-endpoint minimum; Prime Plus is $2.50/month as a limited-time early bird offer, with a 150-endpoint minimum.