Console Tenant App vs PanConnect

Console Tenant App gives renters a mobile place to manage tenancy information, rent, payments, and maintenance. Tenants can view a real-time rent ledger and check when their next rent is due. They can access tenancy details, including lease dates and the tenancy agreement, and submit maintenance requests with photos and a description, then follow status updates. The app displays rent, bond, and invoice payment history, and lets tenants download PDF receipts. If an agency enables Console Pay, tenants can schedule rent payments and pay invoices in the app. It is free to download for iOS and Android. Access depends on the agency: a property manager must invite tenants, and agency self-service must be enabled for tenants to receive logins. Managers can invite tenants and other household members through a link. Google Play states that app data is encrypted in transit. Console says the Privacy Act 1988 and Australian Privacy Principles govern its handling of personal information. The app is for tenants whose agencies use Console Cloud to manage rental properties; support is listed at [email protected].

PanConnect is a digital housing solution from Housing Insight for housing providers, with Android, iOS and web access. Its app and portal give residents a direct communication channel and a central place for information and services, including raising repairs and making payments. Arrears Manager helps staff analyse and prioritise rents and arrears, including sub-accounts and former tenant accounts. Payment patterns and resident income information can be used to arrange payment plans. Case Manager provides staff with a real-time priority list, related data and documents, digital forms and housing workflows with mandatory fields. Staff can continue case work offline; updates reach the back-office system when connectivity returns. Performance dashboards draw on multiple back-office systems, and customers can shape reports around their requirements. PanConnect reads from key systems and writes information back, using system-specific APIs where possible and working with system providers on alternatives when needed. It is an added layer for core back-office systems, not a housing management system. Native apps can be branded with a housing association's logo and colour palette. Pricing is available on request.