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SPECIFICTION
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PanConnect

housing-insight.co.uk

WebiOSAndroid
Visit housing-insight.co.uk
Spec score 7.2 #17 of 24 in Tenant Portal Software

What it is

PanConnect is a digital housing solution from Housing Insight for housing providers, with Android, iOS and web access. Its app and portal give residents a direct communication channel and a central place for information and services, including raising repairs and making payments. Arrears Manager helps staff analyse and prioritise rents and arrears, including sub-accounts and former tenant accounts. Payment patterns and resident income information can be used to arrange payment plans. Case Manager provides staff with a real-time priority list, related data and documents, digital forms and housing workflows with mandatory fields. Staff can continue case work offline; updates reach the back-office system when connectivity returns. Performance dashboards draw on multiple back-office systems, and customers can shape reports around their requirements. PanConnect reads from key systems and writes information back, using system-specific APIs where possible and working with system providers on alternatives when needed. It is an added layer for core back-office systems, not a housing management system. Native apps can be branded with a housing association's logo and colour palette. Pricing is available on request.

Spec sheet

Purpose
PanConnect provides digital housing solutions for housing providers to help staff work efficiently and connect with residents.Read 7 Oct 2026 · housing-insight.co.uk
Audience
Housing Insight says its software supports housing providers across the UK and is designed for social housing operations.Read 7 Oct 2026 · housing-insight.co.uk
Integrations
PanConnect pulls data from key systems and writes information back; it uses system-specific APIs where possible and works with system providers on alternatives when needed.Read 7 Oct 2026 · housing-insight.co.uk
Mobile apps
The customer apps are distributed through app stores and can be customised with a housing association’s logo and colour palette.Read 7 Oct 2026 · housing-insight.co.uk
Security
The maker says case data is held securely during offline work; its privacy policy says it uses commercially acceptable protections but cannot guarantee absolute security.Read 7 Oct 2026 · housing-insight.co.uk
Support
Housing Insight says it provides customer support and describes its support as part of its customer offering.Read 7 Oct 2026 · housing-insight.co.uk
Headquarters
Sawston, Cambridge, United KingdomRead 28 Sep 2026 · housing-insight.co.uk
Founded
2016Read 28 Sep 2026 · housing-insight.co.uk
Maker
Housing Insight Limited is based at South Cambridge Business Park in Sawston, Cambridge, and says it has provided social housing software solutions since 2016.Read 7 Oct 2026 · housing-insight.co.uk
Arrears management
Arrears Manager supports analysis and prioritisation of rents and arrears, including sub-accounts and former tenant accounts.Read 7 Oct 2026 · housing-insight.co.uk
Case management
Case Manager gives staff a real-time priority list, related data and documents, digital forms, and housing-specific workflows with mandatory fields.Read 7 Oct 2026 · housing-insight.co.uk
Dashboards
Performance dashboards use data from multiple back-office systems, and customers are involved in creating reports for their requirements.Read 7 Oct 2026 · housing-insight.co.uk
Maker and history
Housing Insight says it has provided social housing software solutions since 2016 and serves housing providers across the UK.Read 7 Oct 2026 · housing-insight.co.uk
Offline use
Staff can continue working on cases without an internet connection, with updates sent to the back-office system when connectivity returns.Read 7 Oct 2026 · housing-insight.co.uk
Offline work
Staff can continue case work without internet access, with updates sent to the back-office system when connectivity returns.Read 7 Oct 2026 · housing-insight.co.uk
Payment behaviour
Staff can review payment patterns and arrange payment plans aligned with residents’ income patterns.Read 7 Oct 2026 · housing-insight.co.uk
Payment plans
Staff can use payment behaviour and resident income patterns to arrange payment plans.Read 7 Oct 2026 · housing-insight.co.uk
Product scope
PanConnect is described as a layer that enhances core back-office systems rather than a housing management system.Read 7 Oct 2026 · housing-insight.co.uk
Resident engagement
Its app and portal provide a direct communication channel and a central place for residents to access information and services.Read 7 Oct 2026 · housing-insight.co.uk
Resident requests
Residents can use digital communications for tenancy processes including raising repairs and making payments.Read 7 Oct 2026 · housing-insight.co.uk

Strong points and limits

Strong points

  • Residents can raise repairs and make payments
  • Staff can continue case work offline
  • Dashboards combine data from multiple systems
  • Native apps can use housing association branding

Limits

  • Pricing is available on request
  • PanConnect is not a housing management system
  • Offline updates wait for connectivity to return

Who it suits

PanConnect suits UK housing providers looking to support social housing operations through resident digital services and staff case workflows. It is intended to augment existing back-office systems rather than replace a housing management system.

Verdict

PanConnect brings resident services and staff workflows alongside existing housing back-office systems, including offline case work. Providers should assess its integrations and reporting requirements with their current systems; pricing is on request.

Where Specifiction places it

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