Tech riderRev. 20 Sept 2026

PanConnect

Ch 166.3of 25 Tenant Portal Software

1Runs onAndroid, iOS, Web
2CostsNot stated by the maker
3Maintenance requestsYes
4Online rent paymentsYes
5Resident messagingYes
6Mobile accessnative
7Property integrationsYes

6 lines stated Written from the maker's own pages: housing-insight.co.uk

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Overview

PanConnect is ranked #16 of 25 in tenant portal software on Specifiction. It runs on Android, iOS, Web.

Compared on tenant portal software

Maintenance requests: Yeshousing-insight.co.uk
Online rent payments: Yeshousing-insight.co.uk
Resident messaging: Yeshousing-insight.co.uk
Mobile access: nativehousing-insight.co.uk
Property integrations: Yeshousing-insight.co.uk

Facts

Purpose: PanConnect provides digital housing solutions for housing providers to help staff work efficiently and connect with residents.housing-insight.co.uk · 7 Oct 2026
Resident engagement: Its app and portal provide a direct communication channel and a central place for residents to access information and services.housing-insight.co.uk · 7 Oct 2026
Arrears management: Arrears Manager supports analysis and prioritisation of rents and arrears, including sub-accounts and former tenant accounts.housing-insight.co.uk · 7 Oct 2026
Payment plans: Staff can use payment behaviour and resident income patterns to arrange payment plans.housing-insight.co.uk · 7 Oct 2026
Case management: Case Manager gives staff a real-time priority list, related data and documents, digital forms, and housing-specific workflows with mandatory fields.housing-insight.co.uk · 7 Oct 2026
Offline use: Staff can continue working on cases without an internet connection, with updates sent to the back-office system when connectivity returns.housing-insight.co.uk · 7 Oct 2026
Dashboards: Performance dashboards use data from multiple back-office systems, and customers are involved in creating reports for their requirements.housing-insight.co.uk · 7 Oct 2026
Integrations: PanConnect pulls data from key systems and writes information back; it uses system-specific APIs where possible and works with system providers on alternatives when needed.housing-insight.co.uk · 7 Oct 2026
Product scope: PanConnect is described as a layer that enhances core back-office systems rather than a housing management system.housing-insight.co.uk · 7 Oct 2026
Mobile apps: The customer apps are distributed through app stores and can be customised with a housing association’s logo and colour palette.housing-insight.co.uk · 7 Oct 2026
Security: The maker says case data is held securely during offline work; its privacy policy says it uses commercially acceptable protections but cannot guarantee absolute security.housing-insight.co.uk · 7 Oct 2026
Support: Housing Insight says it provides customer support and describes its support as part of its customer offering.housing-insight.co.uk · 7 Oct 2026
Audience: Housing Insight says its software supports housing providers across the UK and is designed for social housing operations.housing-insight.co.uk · 7 Oct 2026
Maker: Housing Insight Limited is based at South Cambridge Business Park in Sawston, Cambridge, and says it has provided social housing software solutions since 2016.housing-insight.co.uk · 7 Oct 2026
Resident requests: Residents can use digital communications for tenancy processes including raising repairs and making payments.housing-insight.co.uk · 7 Oct 2026
Payment behaviour: Staff can review payment patterns and arrange payment plans aligned with residents’ income patterns.housing-insight.co.uk · 7 Oct 2026
Offline work: Staff can continue case work without internet access, with updates sent to the back-office system when connectivity returns.housing-insight.co.uk · 7 Oct 2026
Maker and history: Housing Insight says it has provided social housing software solutions since 2016 and serves housing providers across the UK.housing-insight.co.uk · 7 Oct 2026