Console vs Fountain

Console is an AI-native ITSM platform for automating employee service requests, access governance, workflows, and asset management. Employees can contact it through Slack, Microsoft Teams, Google Chat, or email, with requests handled inside conversation threads. It can answer questions from connected internal documentation without creating a ticket, and listed workflows include onboarding and offboarding, app access, password and MFA resets, device recovery, hardware requests, group membership, and channel operations. IT teams define policies, approvals, and workflows in natural-language Playbooks. Console lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and says it can build API connectors from documentation using natural-language instructions. Access requests can use policy-based approvals and time-limited access that is revoked at expiry. Controls include custom RBAC, SSO, SCIM, step-up MFA, scoped automations, and audit logs. Console says every request, approval, and change is recorded, and unsuitable requests can be routed to a person with context. It is a paid web product with pricing on request and a free trial.

Fountain is a hiring platform for organizations recruiting hourly and frontline workers, covering work from an application through onboarding. Its five-product suite addresses sourcing, customer relationship management, hiring, onboarding, and scheduling. Fountain Hire provides configurable hiring workflows, candidate screening, interview scheduling, and AI follow-up. Fountain Compliance handles document collection, identifies missing or incorrect records, and supports rules by region, role, or worker type. Four named AI agents have separate responsibilities: Cue coordinates platform tasks, Anna interviews candidates, Emma answers candidate questions, and Sam gathers satisfaction feedback. The platform runs on the web and through an API, with integrations including SAP SuccessFactors, Indeed, DocuSign, E-Verify, Checkr, and First Advantage. Custom integrations can use webhooks and PUT requests. Security details include AES-256 encryption at rest, TLS in transit, SAML 2.0 single sign-on, and role-based access controls. AI Recruiter credits are sold as non-expiring packs: $900, paid once for 75 interviews, $1,500, paid once for 150, or $2,400, paid once for 300.