Console vs Tessio

Console is an AI-native ITSM platform for automating employee service requests, access governance, workflows, and asset management. Employees can contact it through Slack, Microsoft Teams, Google Chat, or email, with requests handled inside conversation threads. It can answer questions from connected internal documentation without creating a ticket, and listed workflows include onboarding and offboarding, app access, password and MFA resets, device recovery, hardware requests, group membership, and channel operations. IT teams define policies, approvals, and workflows in natural-language Playbooks. Console lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and says it can build API connectors from documentation using natural-language instructions. Access requests can use policy-based approvals and time-limited access that is revoked at expiry. Controls include custom RBAC, SSO, SCIM, step-up MFA, scoped automations, and audit logs. Console says every request, approval, and change is recorded, and unsuitable requests can be routed to a person with context. It is a paid web product with pricing on request and a free trial.

Tessio is an IT service desk platform with an integrated AI teammate called Tess. Tess can triage tickets, route them to teams, draft replies, summarize conversations, find similar tickets and search the queue in natural language. The service desk includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports and a brandable requester portal. Its knowledge base supports article revisions, and Tess can answer from articles with cited sources. Tess connects to OpenAI and compatible endpoints such as Azure OpenAI, Ollama, LM Studio, vLLM and local gateways. Self-hosting is available through Docker Compose, a single container or Kubernetes; a hosted Cloud edition is also listed. Community is AGPL-licensed and costs nothing, with five admin/agent seats and unlimited requesters.