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SPECIFICTION
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Tessio

tessio.ai

Free plan WebSelf-hosted
Visit tessio.ai
Spec score 7.1 #21 of 23 in AI IT Service Desk Software

What it is

Tessio is an IT service desk platform with an integrated AI teammate called Tess. Tess can triage tickets, route them to teams, draft replies, summarize conversations, find similar tickets and search the queue in natural language. The service desk includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports and a brandable requester portal. Its knowledge base supports article revisions, and Tess can answer from articles with cited sources. Tess connects to OpenAI and compatible endpoints such as Azure OpenAI, Ollama, LM Studio, vLLM and local gateways. Self-hosting is available through Docker Compose, a single container or Kubernetes; a hosted Cloud edition is also listed. Community is AGPL-licensed and costs nothing, with five admin/agent seats and unlimited requesters.

Spec sheet

Product
Tessio is an IT service desk platform with an AI teammate called Tess built in.Read 30 Sep 2026 · github.com
Intended users
The maker describes Tessio as an open alternative to ServiceNow, Zendesk, and Freshservice for teams that want their tickets and data on their own infrastructure.Read 30 Sep 2026 · github.com
Deployment
Self-hosting options include Docker Compose, a single-container setup, and Kubernetes; the maker also lists a hosted Cloud edition.Read 30 Sep 2026 · github.com
Privacy
The maker says self-hosted deployments send data only to the LLM endpoint chosen by the customer, and Tessio is not configured for telemetry, analytics, or phone-home behavior.Read 30 Sep 2026 · github.com
AI controls
The maker says personally identifiable information is redacted at the model boundary, and AI stays off until an LLM key is provided.Read 30 Sep 2026 · github.com
AI features
Tess can triage tickets, route them to teams, draft replies, summarize, find similar tickets, and search the queue in natural language.Read 30 Sep 2026 · github.com
Enterprise security
SSO/OIDC and an audit log viewer are listed for Enterprise and Cloud; SCIM provisioning, custom roles/advanced RBAC, and advanced SLA are marked for a future release.Read 30 Sep 2026 · github.com
Knowledge base
The knowledge base supports article revisions, and Tess can answer from its content with cited sources.Read 30 Sep 2026 · github.com
Licensing
The Community edition is self-hosted and AGPL-licensed; the repository says the enterprise directory is commercial.Read 30 Sep 2026 · github.com
LLM integrations
Tess can connect to OpenAI and OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, vLLM, and local gateways.Read 30 Sep 2026 · github.com
Notable limit
Community includes five admin/agent seats, while requesters are unlimited and free across editions.Read 30 Sep 2026 · github.com
Service desk features
The core toolkit includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports, and a brandable requester portal.Read 30 Sep 2026 · github.com

Plans and prices

Community Free 5 admin/agent seats · unlimited requesters · full core ITSM Read 30 Sep 2026 · github.com
Cloud Price not published Per user/month; price not stated Hosted · unlimited requesters · managed hosting and upgrades · metered AI credits Read 30 Sep 2026 · github.com
Enterprise Price not published Per user/month; price not stated Self-hosted · unlimited requesters · SSO/OIDC · audit log viewer Read 30 Sep 2026 · github.com

Every Tessio plan and price →

Strong points and limits

Strong points

  • AI ticket triage and routing
  • Knowledge answers with cited sources
  • Email and portal request channels
  • Self-hosted deployment options
  • Unlimited requester accounts

Limits

  • Community limited to five admin/agent seats
  • Enterprise and Cloud prices not listed
  • Advanced RBAC and SCIM marked future release

Who it suits

Tessio suits teams wanting an open alternative to established service desks while keeping tickets and data on their own infrastructure. Community is aimed at deployments needing up to five admin or agent seats.

Verdict

Tessio combines conventional ITSM functions with an AI teammate and several self-hosting choices. The free Community edition covers core service-desk work, but its agent-seat limit and future-marked enterprise controls matter when planning larger deployments.

Where Specifiction places it

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