Freshservice vs Tessio

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.

Tessio is an IT service desk platform with an integrated AI teammate called Tess. Tess can triage tickets, route them to teams, draft replies, summarize conversations, find similar tickets and search the queue in natural language. The service desk includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports and a brandable requester portal. Its knowledge base supports article revisions, and Tess can answer from articles with cited sources. Tess connects to OpenAI and compatible endpoints such as Azure OpenAI, Ollama, LM Studio, vLLM and local gateways. Self-hosting is available through Docker Compose, a single container or Kubernetes; a hosted Cloud edition is also listed. Community is AGPL-licensed and costs nothing, with five admin/agent seats and unlimited requesters.