Consumer Fusion vs REVIEWS.io
Consumer Fusion
consumerfusion.com
REVIEWS.io
reviews.ioSide by side
| Figure | Consumer Fusion | REVIEWS.io |
|---|---|---|
| Price from | — | A$29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Review Generation Software | 7.8 (#16) | 8.5 (#5) |
| Founded | 2013 | A Leicester city entrepreneurship guide says REVIEWS.io launched in 2010 and was born in 2011 from Callum McKeefery and his wife’s kitchen-table business. |
| Headquarters | Carlsbad, California, United States | Leicester, United Kingdom |
| Integrations | The company names Google, Apple Maps, and Bing as listing platforms and says listings are synced across 50+ directories. | The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools. |
| Reputation management | The platform monitors reviews and listings across locations, while account managers handle review disputes, listing corrections, and responses. | Reputation Manager monitors connected review destinations and routes configurable invitation shares to external sites such as Trustpilot, Google and Meta. |
Plans
REVIEWS.io
- FreeFree
- Free (Shopify only)Free
- EssentialsA$29 a month
- Start-UpA$99 a month
- GrowA$299 a month
- PlusA$499 a month
In their own words
Consumer Fusion
Consumer Fusion is a platform for reputation management, business listings, and local social services for multi-location and enterprise brands. It monitors reviews and listings across locations, while account managers handle disputes, corrections, and responses. AI Review Listening surfaces themes and location-level patterns, and Ask AI accepts plain-language questions about review feedback. Automated response rules can use star rating, sentiment, and location with customizable templates and dynamic fields. The service identifies reviews it considers policy violations and tracks disputes in a dashboard. Business information syncs across 50+ directories, including Google, Apple Maps, and Bing, with recommendations and listing-performance analytics. Teams can create, schedule, and measure local content on Facebook, Instagram, Google, X, and LinkedIn. Surveys and location-level NPS tracking can route happy customers toward reviews. Fusion Score combines review, listing, and social results into a location score. Consumer Fusion supports API, iOS, and web access, and pricing is set in an order form or master service agreement.
REVIEWS.io
REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.