Continu vs Elevio
Continu
continu.comElevio
elev.ioSide by side
| Figure | Continu | Elevio |
|---|---|---|
| Price from | — | $125/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Education Software | 8.1 (#9) | 8.2 (#6) |
| Founded | 2012 | 2015 |
| Headquarters | New York, New York, United States | Melbourne, Australia |
| Integrations | The integrations directory lists tools including Workday, Salesforce, BambooHR, Slack, Microsoft Teams, Zoom, Google Meet, LinkedIn Learning, and Udemy for Business. | The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. |
| Product | Continu describes itself as an AI-powered enterprise learning platform for customer, partner, and employee education. | Elevio delivers contextual product knowledge to customers, support agents and internal teams. |
| Security | Continu says it undergoes annual SOC 2 Type II audits and uses AES-256 encryption at rest and TLS 1.2 or 1.3 in transit. | The pages reviewed did not state specific security certifications or compliance claims. |
| Support | The Growth plan includes access to implementation experts, success experts, technical support, and self-service training resources. | The Premium plan includes priority support. |
Plans
Continu
- EnterprisePriced on request
- GrowthPriced on request
- ProfessionalPriced on request
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
In their own words
Continu
Continu is an AI-powered enterprise learning platform for employee, customer, and partner education. Built-in authoring tools and AI assistance support course, learning journey, and assessment creation. Automated assignment workflows and Continu Insights provide a way to deliver learning and generate real-time reports from learning data. Teams can create branded portals for external audiences and use Hubs for distinct experiences across sub-brands. Eddy, its AI learning agent, provides learning answers and training through Slack, Microsoft Teams, and SMS. Listed integrations include Workday, Salesforce, BambooHR, Zoom, Google Meet, LinkedIn Learning, and Udemy for Business. Continu offers Growth for fewer than 1,000 monthly active users, Professional for 1,000–5,000, and Enterprise for 5,000 or more; prices are on request, and there is no free plan. Implementation costs 10% of first-year contract value, and Continu recommends allowing 60 days for setup. Screen-recording assessments require learners to install its Continu Screen Capture Chrome extension. Continu was founded in 2012 and is based in New York, New York.
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.