Continu vs Gainsight Customer Education
Continu
continu.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | Continu | Gainsight Customer Education |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Learning Management Systems | 8.2 (#38) | 8.4 (#27) |
| Spec score · Customer Education Software | 8.1 (#9) | 8.5 (#3) |
| API access | Yes | Yes |
| Assessments | Yes | Yes |
| Certificates | Yes | Certification workflows can connect with LinkedIn, Credly, Accredible and Caveon. |
| Founded | 2012 | 2009 |
| Headquarters | New York, New York, United States | San Francisco, California, United States |
| Integrations | The integrations directory lists tools including Workday, Salesforce, BambooHR, Slack, Microsoft Teams, Zoom, Google Meet, LinkedIn Learning, and Udemy for Business. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Security | Continu says it undergoes annual SOC 2 Type II audits and uses AES-256 encryption at rest and TLS 1.2 or 1.3 in transit. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Support | The Growth plan includes access to implementation experts, success experts, technical support, and self-service training resources. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
Continu
- EnterprisePriced on request
- GrowthPriced on request
- ProfessionalPriced on request
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
Continu
Continu is an AI-powered enterprise learning platform for employee, customer, and partner education. Built-in authoring tools and AI assistance support course, learning journey, and assessment creation. Automated assignment workflows and Continu Insights provide a way to deliver learning and generate real-time reports from learning data. Teams can create branded portals for external audiences and use Hubs for distinct experiences across sub-brands. Eddy, its AI learning agent, provides learning answers and training through Slack, Microsoft Teams, and SMS. Listed integrations include Workday, Salesforce, BambooHR, Zoom, Google Meet, LinkedIn Learning, and Udemy for Business. Continu offers Growth for fewer than 1,000 monthly active users, Professional for 1,000–5,000, and Enterprise for 5,000 or more; prices are on request, and there is no free plan. Implementation costs 10% of first-year contract value, and Continu recommends allowing 60 days for setup. Screen-recording assessments require learners to install its Continu Screen Capture Chrome extension. Continu was founded in 2012 and is based in New York, New York.
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.