Continually vs Freshchat
Continually
continual.ly
Freshchat
freshworks.comSide by side
| Figure | Continually | Freshchat |
|---|---|---|
| Price from | $25/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Live chat software | 8.3 (#32) | 9.4 (#1) |
| Free plan | Yes | Yes |
| Free plan limit | The pricing FAQ says the free plan includes standard features and is limited to 1,000 page views per month. | The Free plan supports up to 10 agents. |
| Headquarters | Belfast, Northern Ireland, United Kingdom | San Mateo, California, United States |
| Integrations | The integrations page lists connections including Salesforce, Marketo, ActiveCampaign, Mailchimp, Zapier, HubSpot, Slack, Google Analytics and calendars. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Support | Continually offers help documentation and describes concierge onboarding with priority support during the first 30 days for qualifying Professional or Enterprise subscribers. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
Plans
Continually
- Free ForeverFree
- Starter$25 a month
- Professional$49 a month
- EnterprisePriced on request
In their own words
Continually
Continually has no write-up on Specifiction yet; its figures are above.
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.