Convin vs Invoca
Convin
convin.ai
Invoca
invoca.comSide by side
| Figure | Convin | Invoca |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Customer Interaction Analytics Software | 8.8 (#3) | 6.9 (#19) |
| Spec score · Call Center Quality Management Software | 8.8 (#3) | 7.0 (#20) |
| Spec score · Sales Call Tracking Software | 8.8 (#3) | 7.0 (#20) |
| Headquarters | Bengaluru, Karnataka, India | Santa Barbara, California, United States |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Invoca offers no-code and low-code integrations for advertising, CRM, and contact center platforms, as well as developer APIs and webhooks. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | Invoca lists customer onboarding, customized success plans, video conference, phone, and email support, plus 24x7 platform availability and monitoring. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | Invoca attributes offline phone call conversions to their marketing sources and helps teams measure call quality and campaign outcomes. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Invoca
- ElitePriced on request
- EnterprisePriced on request
- Performance EnterprisePriced on request
- Performance ProfessionalPriced on request
- ProPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.