Convin vs JustCall Speech Analytics

Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.

JustCall Speech Analytics provides call analysis with tools for live call analysis, sentiment analysis, compliance monitoring and automatic topic detection. It also includes agent coaching tools. The service is available on Android, iOS and the web. JustCall lists a 14-day trial, but no free plan. Team costs $29 a month billed annually, with a minimum of two licenses. Pro is $49 a month billed annually, and Pro Plus is $89 a month billed annually; both also require at least two licenses. Business has no listed price and requires a minimum of 10 licenses. SalesPro has no listed price and requires at least two licenses. The listed starting rate is $29/user/mo on annual billing. JustCall is headquartered in San Francisco, California, United States. Teams comparing options should account for annual billing and the license minimums alongside the analysis and coaching tools.