Convin vs Shiken

Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.

Shiken combines meeting recording, AI coaching and roleplay, content creation, and a learning platform for individuals, creators, coaches, and business teams. It can record meetings with or without a meeting bot and take in documents, PDFs, YouTube links, and web links. From that material, it can produce summary notes, AI roleplays, proposals, slide decks, courses, and quiz questions. Roleplays use lifelike characters, rubric-based scoring, and more than 40 languages. Shiken connects to 3,200+ apps, including Salesforce, HubSpot, Dynamics 365, Zoom, Google Meet, Slack, and Microsoft Teams; it also offers an API and webhooks. LMS options include LTI 1.3 connections, SCORM export, and xAPI completion reporting. The Free plan is free, lasts indefinitely, and includes unlimited recording and transcription with a 30-day history, but limits monthly AI summaries, roleplay turns, chats, and notes. Solo Creator costs £99 a month with annual billing. Shiken has web access and native iOS and Android apps.