Convo360 vs Desku AI Chatbot Builder
Convo360
convo360.ai
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Convo360 | Desku AI Chatbot Builder |
|---|---|---|
| Price from | ₹999/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Chatbot Builders | 8.6 (#47) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | The platform transcribes and makes calls and chats searchable, with metrics including conversions, minutes and success rate. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The product page lists provider connections including Meta, Plivo, Twilio, Exotel, SIP, OpenAI, Gemini, Anthropic, Sarvam, Smallest.ai, ElevenLabs, Razorpay and Stripe. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Product | Convo360 provides AI agents for voice calls and chat across WhatsApp and other channels, including lead qualification and appointment booking. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The maker says provider credentials are encrypted at rest, account activity is audited, and the database and uploaded media are backed up nightly. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Support | The site lists WhatsApp and phone support Monday–Saturday, 10 am–7 pm IST. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Convo360
- FreeFree
- Starter₹999 a month
- Pro₹2,999 a month
- Business₹7,999 a month
- FreeFree
- Starter₹999 a month
- Pro₹2,999 a month
- Support Desk add-on₹2,999 a month
- Business₹7,999 a month
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.