ConvoCore vs eesel AI for SMS

ConvoCore is a no-code platform for building and reselling AI voice and chat agents for conversations, calls, lead capture and scheduling. Its visual flow builder supports conditional branches, loops, decision trees, human handoff and API calls without programming. Agents can draw information from URLs, uploaded documents or content entered directly. Deployment channels include web chat, WhatsApp, Instagram, Facebook, Telegram, SMS and realtime voice. Connections include calendars, CRMs, Shopify, Make, n8n and more than 40 tools, with custom REST connections also available. Listed realtime voice models include Gemini Live, Grok AI Live, Ultravox and ElevenLabs; SIP trunking supports a customer's numbers and carrier. The platform provides dashboards for conversations, response times and satisfaction. A free plan and free trial are available, with paid plans starting at $29/mo. Voice and phone features require Business or above, and Twilio phone-line fees are separate. The company states that it is GDPR compliant, offers Frankfurt EU and US data regions, and isolates data per client.

eesel AI for SMS is a web-based agent that replies to customer text messages using connected business knowledge. Named sources include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can set the agent’s tone, topics, and escalation rules through a conversation, then preview responses and address knowledge gaps before launch. The agent supports more than 80 languages and can detect the customer’s language to reply accordingly. It can identify missing knowledge, draft articles for uncovered topics, and surface recurring conversation themes. Teams can set handoff rules based on topic, confidence, or customer request, with escalation through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. The free plan is free with 100 credits; SMS usage is $0.40, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.