eesel AI for SMS
eesel.ai
What it is
eesel AI for SMS is a web-based agent that replies to customer text messages using connected business knowledge. Named sources include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can set the agent’s tone, topics, and escalation rules through a conversation, then preview responses and address knowledge gaps before launch. The agent supports more than 80 languages and can detect the customer’s language to reply accordingly. It can identify missing knowledge, draft articles for uncovered topics, and surface recurring conversation themes. Teams can set handoff rules based on topic, confidence, or customer request, with escalation through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. The free plan is free with 100 credits; SMS usage is $0.40, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.
Spec sheet
- What it does
- Eesel AI deploys agents that answer customer questions, draft or resolve support tickets, and work inside existing helpdesks, chat tools and websites.Read 21 Oct 2026 · eesel.ai
- Purpose
- The AI agent automatically replies to customer SMS messages using connected knowledge sources around the clock.Read 9 Oct 2026 · eesel.ai
- Headquarters
- Middletown, Delaware, United StatesRead 28 Sep 2026 · eesel.ai
- API boundary
- The developer page says private dashboard APIs are excluded and that a general-purpose webhook API is not currently published.Read 21 Oct 2026 · eesel.ai
- API limits and versioning
- The public API documents an optional API-Version header, RateLimit headers, Retry-After on 429 responses and structured JSON errors.Read 21 Oct 2026 · eesel.ai
- Channels
- Eesel lists SMS, WhatsApp, Instagram, Facebook Messenger, live chat, email, helpdesks, Slack, Teams and browser extensions as deployment channels.Read 21 Oct 2026 · eesel.ai
- CLI
- The supported command-line package is @eesel/cli, installed with npx, and it can sign in, create agents, connect sources, chat and manage workspace actions.Read 21 Oct 2026 · eesel.ai
- Company headquarters and size
- LinkedIn lists Sydney headquarters and 11–50 employees; Crunchbase also lists Sydney and 11–50 employees.Read 21 Oct 2026 · linkedin.com
- Company legal name
- Crunchbase identifies the legal entity as eesel, Inc.Read 21 Oct 2026 · crunchbase.com
- Company status
- Crunchbase lists eesel AI as a private, active, for-profit company and names Amogh Sarda as co-founder.Read 21 Oct 2026 · crunchbase.com
- Configurable behavior
- Users can set tone, handled topics and human-escalation rules through conversational instructions.Read 21 Oct 2026 · eesel.ai
- Configuration
- Teams can set the agent’s tone, topics, and escalation rules by describing the desired behavior in a conversation.Read 9 Oct 2026 · eesel.ai
- Data hosting
- Production hosting is stated to run on AWS in the United States, while EU residency is available on Enterprise.Read 21 Oct 2026 · eesel.ai
- Data protection
- The security page states that customer data is not used to train models, supports EU residency on Enterprise, and is encrypted in transit and at rest.Read 21 Oct 2026 · eesel.ai
- Data residency
- Production data runs on AWS in the United States, and full EU data residency is available on the Enterprise plan.Read 9 Oct 2026 · eesel.ai
- Data use
- The maker says customer data is not used to train AI models and that connections are encrypted.Read 9 Oct 2026 · eesel.ai
- Documentation
- The help center covers setup, integrations, concepts, FAQs and terminal-based operation, with Markdown pages and an index file.Read 21 Oct 2026 · docs.eesel.ai
- Free trial terms
- The terms state a standard seven-day trial that may be extended once for another seven days, up to fourteen days total.Read 21 Oct 2026 · eesel.ai
- Helpdesk integrations
- Listed helpdesk integrations include Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, Front, Salesforce and Jira Service Management.Read 21 Oct 2026 · eesel.ai
- Human handoff
- Teams can configure escalation by topic, confidence level, or customer request, with handoff through email or a connected helpdesk.Read 9 Oct 2026 · eesel.ai
- Insights
- It identifies knowledge gaps, can draft articles for missing topics, and surfaces recurring conversation themes.Read 9 Oct 2026 · eesel.ai
- Knowledge grounding
- Agents can learn from help centers, past tickets, Google Drive, Notion, Zendesk, websites and other connected sources.Read 21 Oct 2026 · docs.eesel.ai
- Knowledge sources
- Supported sources named include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify.Read 9 Oct 2026 · eesel.ai
- Knowledge-gap detection
- The product detects recurring unanswered topics and can draft knowledge-base articles to cover them.Read 21 Oct 2026 · eesel.ai
- Languages
- The SMS agent supports more than 80 languages and can detect a customer's language and reply in it.Read 9 Oct 2026 · eesel.ai
- Licence
- The terms prohibit reverse engineering, copying, modifying or creating derivative works of the product, consistent with a proprietary SaaS licence.Read 21 Oct 2026 · eesel.ai
- Limit: blog tool reliability
- The sole Trustpilot reviewer reports blog-generation jobs stopping, buggy edits and lost context.Read 21 Oct 2026 · trustpilot.com
- Limit: source quality
- The Software Advice review reports that poorly written source documents can lead to incorrect answers.Read 21 Oct 2026 · softwareadvice.com
- MCP access
- Eesel provides a read-only public MCP server exposing product information, developer resources and the OpenAPI URL.Read 21 Oct 2026 · eesel.ai
- Multilingual support
- The SMS agent supports more than 80 languages and replies in the language detected from the customer message.Read 21 Oct 2026 · eesel.ai
- Notable news: September 2026
- The September 2026 changelog added connections to ChatGPT, Claude and Cursor, plus WooCommerce, Zoho Desk, Salesforce and Google Chat integrations.Read 21 Oct 2026 · eesel.ai
- Number requirement
- A dedicated SMS number is required; the page says any number that can receive text messages can be added.Read 9 Oct 2026 · eesel.ai
- Other channels
- The maker lists WhatsApp, Instagram, Facebook Messenger, live chat, and email as other channels that can use the same knowledge base.Read 9 Oct 2026 · eesel.ai
- Praise: company-specific answers
- A Software Advice reviewer values answers grounded in company documentation instead of generic AI responses.Read 21 Oct 2026 · softwareadvice.com
- Praise: setup and integrations
- G2 reviewers repeatedly praise easy setup, intuitive use, Zendesk integration and automatic draft replies.Read 21 Oct 2026 · g2.com
- Pre-launch testing
- The SMS product provides a preview and testing stage so teams can check answers and identify knowledge gaps before going live.Read 21 Oct 2026 · eesel.ai
- Pricing model
- The pricing page counts one ticket or chat as one credit and charges a fixed monthly subscription without per-seat fees.Read 21 Oct 2026 · eesel.ai
- Public API
- Eesel publishes an OpenAPI 3.1 website API for public utility and preview endpoints, separate from private dashboard APIs.Read 21 Oct 2026 · eesel.ai
- Rating on Chrome Web Store
- 4.8 out of 5 from 127 ratings for eesel: ChatGPT document searchRead 21 Oct 2026 · chromewebstore.google.com
- Rating on G2
- 4.6 out of 5 from 20 reviewsRead 21 Oct 2026 · g2.com
- Rating on Software Advice
- 4.0 out of 5 from 1 reviewRead 21 Oct 2026 · softwareadvice.com
- Rating on Trustpilot
- 3.2 out of 5 from 1 reviewRead 21 Oct 2026 · trustpilot.com
- Security status
- Eesel says its SOC 2 Type II audit is in progress, with an observation period running from October through December 2026.Read 21 Oct 2026 · eesel.ai
- Self-hosting
- The product documentation describes a hosted service and does not provide a self-hosted deployment option.Read 21 Oct 2026 · docs.eesel.ai
- Setup
- The maker says teams can connect an SMS number and go live in under five minutes without a developer.Read 9 Oct 2026 · eesel.ai
- SMS automation
- The SMS integration connects a business number and automatically replies to incoming customer texts using connected knowledge sources.Read 21 Oct 2026 · eesel.ai
- SMS price reference
- The SMS page describes pricing from $299 for 500 credits, with each conversation counted as one credit.Read 21 Oct 2026 · eesel.ai
- System requirement
- The CLI page requires Node.js 18.17 or newer for npx installation and also describes a global npm install option.Read 21 Oct 2026 · eesel.ai
- Testing
- Teams can preview and test responses before launch and fill gaps in their knowledge base.Read 9 Oct 2026 · eesel.ai
- Theme analysis
- Conversation analysis groups recurring customer questions into themes for support teams.Read 21 Oct 2026 · eesel.ai
Plans and prices
Free Free 100 credits to try every feature and integration · No card required Read 9 Oct 2026 · eesel.ai
Free Free monthly 100 credits · all features and integrations · unlimited agents and seats · community support Read 21 Oct 2026 · eesel.ai
SMS usage pricing $0.40, paid once per conversation No platform fee · No monthly minimum · One conversation includes all SMS back and forth Read 9 Oct 2026 · eesel.ai
Teammate $299 a month monthly monthly credit batch · all integrations and channels · unlimited agents and seats · community support Read 21 Oct 2026 · eesel.ai
Enterprise Priced on request dedicated setup contact · SSO/MFA · custom data residency · HIPAA with signed BAA · security review and DPA Read 21 Oct 2026 · eesel.ai
Strong points and limits
Strong points
- Uses connected sources including helpdesk and document services.
- Supports more than 80 languages.
- Offers escalation through email or a connected helpdesk.
- Free plan includes 100 credits.
Limits
- Requires a dedicated SMS number.
- Usage costs $0.40.
- Available platform is web.
Who it suits
It suits teams that want automated replies to customer SMS messages grounded in their existing support or business knowledge. Teams should have a dedicated SMS number and a process for handling escalations.
Verdict
eesel AI for SMS combines knowledge-based text replies with configurable handoff and conversation insights. Its listed usage price is per conversation, with no platform fee or monthly minimum.
Where Specifiction places it
- SMS Chatbot Software#4 of 328.9
