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SPECIFICTION
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Sinch Engage

sinch.com

From $99/mo Free trial WebiOSAndroidAPI
Visit sinch.com
Spec score 8.2 #19 of 72 in WhatsApp Marketing Software

What it is

Sinch Engage provides businesses with a platform for SMS campaigns and two-way customer messaging. Campaign tools include scheduled messages, workflow automations, templates, contact management, and personalization. Teams can use a shared inbox and assign conversations. Listed channels include SMS, MMS, and RCS, with social add-ons for WhatsApp, Facebook Messenger, and Instagram Messenger. The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery, and handling replies. Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier, and Workato. Its iOS and Android app supports messaging, team assignments, and push notifications, but is limited to active plan users; Basic-only and trial-only accounts cannot use it, and new accounts cannot be created there. The 14-day trial requires no credit card, but is limited to platform exploration and test messages to yourself. Pricing starts at $99/mo; taxes are excluded, and carrier fees and some integration or Meta channel charges may apply.

Spec sheet

Product
Sinch Engage provides businesses with a platform for SMS campaigns and two-way customer messaging.Read 3 Oct 2026 · sinch.com
Trial
Sinch Engage offers a 14-day trial with no credit card required; the pricing FAQ describes it as limited to exploring the platform and sending test messages to yourself.Read 3 Oct 2026 · sinch.com
API
The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery and handling replies.Read 3 Oct 2026 · sinch.com
Integrations
Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato.Read 3 Oct 2026 · sinch.com
Support
The pricing page says all plans include 24/7 global support, and the FAQ lists chat, email or phone support with tier-dependent availability.Read 3 Oct 2026 · sinch.com
Founded
2008Read 28 Sep 2026 · sinch.com
Additional charges
The pricing page says prices exclude tax and additional carrier fees may apply; some integrations and Meta channels may also have extra charges.Read 3 Oct 2026 · sinch.com
Campaign tools
The plans include campaigns, scheduled messages, workflow automations, templates, contact management and message personalization.Read 3 Oct 2026 · sinch.com
Inbox
The product offers a shared inbox for team conversations, with conversation assignment available in the plan comparison.Read 3 Oct 2026 · sinch.com
Intended customers
Sinch Engage describes its audience as businesses across industries including retail, healthcare, logistics, fitness and service businesses.Read 3 Oct 2026 · sinch.com
Messaging channels
The pricing page lists SMS, MMS, RCS and social channel add-ons including WhatsApp, Facebook Messenger and Instagram Messenger.Read 3 Oct 2026 · sinch.com
Mobile app
The mobile app is available for iOS and Android and supports messaging, team assignments and push notifications.Read 3 Oct 2026 · sinch.com
Mobile app limit
The mobile app is available to active plan users except Basic-only and trial-only accounts, and new accounts cannot be created in the app.Read 3 Oct 2026 · sinch.com
Security certifications
Sinch’s Trust Center lists ISO 27001:2022, SOC 2 Type I and Type II, PCI, GDPR and HIPAA badges.Read 3 Oct 2026 · trust.sinch.com
SSO security
Sinch Engage supports SAML single sign-on with Microsoft Entra ID and Okta, including enforcement for matching email domains.Read 3 Oct 2026 · sinch.com

Plans and prices

Basics $99 a month $99/mo 3,000 SMS/mo · 1 user · 3 automation workflows Read 3 Oct 2026 · sinch.com
Conversations $249 a month $249/mo 10,000 SMS/mo · 2 users · shared contacts and inbox · role-based access · mobile app Read 3 Oct 2026 · sinch.com
Pro $799 a month $799/mo 40,000 SMS/mo · 3 users · 1 subaccount · SSO · RCS messaging Read 3 Oct 2026 · sinch.com
Pro Plus $1,799 a month $1,799/mo 100,000 SMS/mo · 3 users · 2 subaccounts · customer success onboarding · RCS messaging Read 3 Oct 2026 · sinch.com
Advanced $2,399 a month $2,399/mo 150,000 SMS/mo · 3 users · 3 subaccounts · RCS messaging Read 3 Oct 2026 · sinch.com
Custom enterprise Priced on request Custom pricing For more than 150,000 messages/month · priority support · dedicated account manager · custom migration and integrations Read 3 Oct 2026 · sinch.com

Every Sinch Engage plan and price →

Strong points and limits

Strong points

  • Offers SMS, MMS, and RCS messaging.
  • Includes workflow automations and a shared inbox.
  • Messages API handles replies and delivery tracking.
  • Plans include 24/7 global support.

Limits

  • No free plan is listed.
  • Trial is limited to exploration and test messages to yourself.
  • Mobile app is unavailable to trial-only and Basic-only accounts.
  • Taxes and additional carrier fees may apply.

Who it suits

It suits businesses seeking SMS campaigns and two-way customer messaging, including those in retail, healthcare, logistics, fitness, or services. Teams using its mobile app should note the account restrictions.

Verdict

Sinch Engage combines campaign management, team conversations, integrations, and API access. Account for plan-specific message limits and possible extra charges when considering the listed starting price.

Where Specifiction places it

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