Convoso vs VICIdial
Convoso
convoso.com
VICIdial
vicidial.comSide by side
| Figure | Convoso | VICIdial |
|---|---|---|
| Price from | — | $400/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Telemarketing | 7.7 (#6) | 8.6 (#3) |
| Spec score · Predictive Dialer Software | 7.6 (#13) | 8.6 (#4) |
| Spec score · Contact Center Software | 7.6 (#23) | 8.7 (#11) |
| Spec score · Call Center Software | 7.3 (#101) | 8.8 (#16) |
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | 22837 Ventura Blvd. Suite 300, Woodland Hills, CA 91364, United States | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | Convoso provides cloud REST APIs for customized integrations with third-party and proprietary applications. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | Convoso announced completion of a SOC 2 Type 2 examination, and its report is available to qualified customers and prospects under NDA. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
Plans
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.