Coveo vs Expertrec
Coveo
coveo.com
Expertrec
expertrec.comSide by side
| Figure | Coveo | Expertrec |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 8 |
| Spec score · Search Analytics Software | 7.8 (#13) | 8.1 (#9) |
| Spec score · Site Search Software | 7.7 (#18) | 8.0 (#12) |
| Headquarters | Montreal, Quebec, Canada | Delaware, USA |
| Indexing | The platform includes a unified search index, native and universal connectors, document-level security and permissions, and refresh frequency controls. | Its crawler can index sites via sitemap with JavaScript rendering, scheduled recrawls, subdomain support, and custom proxy or user-agent settings. |
| Integrations | Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. | The maker lists integrations for Shopify, Magento, Wix, Shopware, Oracle Commerce, MIVA, WordPress, Squarespace, SAP Commerce, WooCommerce, BigCommerce, Thinkific, and others. |
| Security | Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility. | The DPA states that data in transit uses TLS 1.2 or higher and data at rest uses AES-256 encryption on storage volumes. |
| Support | The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons. | The maker lists live chat support with the Standard plans and provides support by email at [email protected]. |
| Trial | A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation. | The integrations page offers a 14-day free trial. |
Plans
Expertrec
- Standard$299 a month
- Standard (combo plan)$359 a month
- Expert$499 a month
- Expert (combo plan)$599 a month
- Premium$699 a month
- Premium (combo plan)$839 a month
- EnterprisePriced on request
- Enterprise (combo plan)Priced on request
In their own words
Coveo
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.
Expertrec
Expertrec provides custom search engine solutions for ecommerce and content websites through web tools and an API. Listed search functions include text search, autocorrect, voice search, autocomplete, filtering, redirects, and semantic search. Its AI features include agentic search, generative answers, an AI site assistant, intent detection, visual search, and page summarization. Search analytics cover queries, zero-result searches, trending terms, and conversions tied to clicks, add-to-cart events, and revenue per query. Integrations include Shopify, Magento, Wix, WordPress, WooCommerce, BigCommerce, and other platforms. Custom storefronts and websites can connect through a RESTful API, JavaScript SDK, or JavaScript snippet. The crawler supports sitemap indexing with JavaScript rendering, scheduled recrawls, and subdomains. Document indexing supports PDF, Word DOC, Excel XLS, XML, and HTMLX files, with configurable file size limits. Expertrec says multilingual search supports more than 30 languages. A free plan and 14-day trial are listed, with paid plans from $65/mo. The DPA describes TLS 1.2 or higher for data in transit, AES-256 encryption at rest, and a 99.99% uptime SLA as described in the Agreement.